Caroline Navarro Robledo

I am an organized and fast learner who enjoys both learning and sharing knowledge. With over 5 years of experience providing support to American customers via phone calls, chat, emails, and internal portals, I have developed strong problem-solving abilities, attention to detail, and excellent communication skills. I’m a team player who thrives on challenges and consistently uses sound judgment to assist with a wide range of issues.

My strong organizational skills and proactive mindset allow me to deliver efficient and effective support in dynamic environments.

Customer Service – ALG Vacations

June 7th, 2020 – September 27th, 2021

• Provided clear and efficient communication to ensure customers received accurate information about company services.
• Demonstrated proactivity and close attention to customer needs to meet service and performance goals.

Driver Assistance – DoorDash

October 25th, 2021 – August 29th, 2023

• Delivered responsive support to clients by quickly resolving inquiries and concerns.
• Anticipated potential issues to improve efficiency and ensure customer satisfaction.
• Maintained full focus during representative tasks in a fast-paced environment.
• Searched for solutions that balanced customer satisfaction with company feasibility.

Road Service Agent – CR England

October 1st, 2023 – August 30th, 2024

• Provided real-time support and assistance to drivers dealing with breakdowns, accidents, or other emergencies.
• Coordinated with maintenance services, dispatched roadside assistance, and located nearby repair shops to minimize driver downtime.
• Used effective communication and problem-solving skills within a logistics-based environment.
• Managed multiple systems and tasks simultaneously, including handling phone calls, emails, and portals.
• Quickly assessed complex situations to determine the best course of action, considering factors like the driver’s location, schedule, vehicle issues, and available repair options.

Education

Bachelor’s Degree in Primary Education

Universidad de Los Ángeles, Puebla, Mexico