Daniel Aaron Escalante Avila

Extensive international work experience with multi-

vendors.

✓ Multi-technologies management.

✓ Fluent in English and Native Spanish.

✓ Ability to work effectively as a part of a team or individually.

✓ Workshops and Presentations for customer.

✓ Proactivity, Leadership & Competitiveness.

✓ Planning, organization & Result oriented.

✓ Customer Management for Support and Deployment projects.

• Microsoft

Packet Core Support Engineer

(From April 2022 to July 2024)

In my current job I carry out the following key activities:

• Ticket support for Affirmed Packet Core products and 3 party vendors (as HPE, Juniper, Infoblox, RedHat, Infoblox, VMWare,

ENEA), providing workarounds for urgencies and outages, root causes and working together with product engineering in order to comply SLA, documentation, software releases, RCA and issue solutions.

• Primary engineer from many LATAM and US customer as ALTAN,

TELCEL, Union Wireless, IVC, joining in meetings to track the tickets, projects, customer satisfaction and work agreements.

• Internal projects as Customer access VPN, features presentation,

workshops and presentations for knowledge sharing.

• Huawei Technologies México (TAC Querétaro)

Staff Core Multiproduct Engineer for PS and IMS

(October 2018 to March 2022)

I performed the following activities:

• Ticket troubleshooting attention in Latin America , supporting

EPC & IMS (ATCA and NFV platform) equipment’s solution

(Emergency, critical, Major and Minor cases), to provide solutions and suggestion in order to solve and comply customer requirements or doubts 24/7.

• Dedicated Customer Support Engineer interface of several

Carriers for Ecuador, Guatemala, Nicaragua, Costa Rica, El

Salvador & Mexico ( Telcel & AT&T).

• Core PS technology second leader, helping new hires and non-

experience engineers to understand PS technologies and internal flows.

Escuela Superior de Ingenieria Mecánica y Eléctrica Unidad

Zacatenco.

• Communications & Electronic Engineering.