Dike Frankjacob Chizurumoke

Detail-oriented Remote Customer Service Representative with 3+ years of experience delivering high-quality support to customers in fast-paced remote environments. Skilled in resolving technical and service inquiries, managing customer relationships through CRM platforms, and ensuring 95%+ customer satisfaction. Known for strong communication, empathy, and problem-solving skills while working across time zones to provide timely and effective assistance.

Remote Customer Service Representative at TechSupportHub (2024-01 – Present)

• Provide remote customer support via email, live chat, and phone, resolving 30–40 inquiries daily with 96% satisfaction rate
• Diagnose and troubleshoot product and account issues, coordinating with technical teams for timely resolution
• Maintain accurate records of customer interactions in Zendesk, ensuring compliance with service level agreements

Remote Customer Support Specialist at EcomCare Solutions (2022-06 – 2023-12)

• Managed inbound customer queries for e-commerce platform, handling returns, refunds, and order tracking
• Improved average response time by 25% through efficient ticketing and process optimization
• Provided multichannel support while maintaining consistent brand communication and customer satisfaction

Remote Helpdesk Associate at CloudDesk Services (2021-08 – 2022-05)

• Delivered first-line technical support to clients, troubleshooting software and connectivity issues remotely
• Documented support cases and created self-service knowledge base articles to reduce recurring queries
• Collaborated with team to streamline onboarding process for new clients, improving user satisfaction

Bachelor of Science in Computer Science – University of Nigeria Nsukka (UNN) (2020 – 2024)