Enrique González

Sales & Customer Support professional with 5+ years of experience across outbound and inbound sales, appointment setting, customer support, and sales training. Experienced in prospecting, lead qualification, follow-up, objection handling, CRM management, and appointment confirmation. Strong background working with U.S. customers and sales teams.

Skilled at communicating value, identifying customer needs, managing follow-ups, and coaching sales representatives on performance and objection handling.

Appointment Setter (Outbound Sales - Solar) at VerdeSolar (2025 – Present)

• Generated qualified leads per week through outbound calls across home services industries
• Identified customer needs and scheduled 5 - 10 appointments per week for sales teams
• Apply objection handling and consultative communication techniques to generate interest and move prospects to the next stage.
• Conduct follow-up calls / send SMS/text messages to customers to confirm appointments and maintain communication before scheduled calls.
• Maintain accurate CRM records, lead status, contact information, and follow-up activity.

Virtual Sales Trainer at Teleperformance / Reliant NRG (2022 – 2025)

• Led onboarding and training for new hires, covering CRM systems, sales processes, and customer interaction standards
• Conducted 1:1 coaching sessions, call evaluations, and performance feedback based on KPIs (CSAT, AHT, FCR)
• Facilitated roleplays and live call monitoring to improve sales performance and customer experience
• Trained 30+ groups of trainees on upselling strategies and objection handling techniques
• Supported knowledge base adoption to improve agent self-sufficiency

Inside Sales Representative Specialist (Tier 1–3) at Reliant NRG (2021 – 2022)

• Handled inbound calls 80+ related to billing, plans, and account management
• Retained customers through problem resolution and service optimization
• Processed payments, renewals, and account updates
• Escalated technical and account issues via ServiceNow ticketing system
• Delivered consistent customer experience aligned with company KPIs

Bachelor’s Degree in International Trade – Universidad Autónoma de Querétaro (2012 – 2017)