Esteban Resendiz

Highly organized and detail-oriented Maintenance Coordinator with over 4 years of experience in residential property management, supporting large portfolios in fast-paced, remote environments. Proven expertise in coordinating emergency and routine maintenance operations, managing vendor relationships, and ensuring timely resolution of service requests to maintain property standards and tenant satisfaction. Adept at implementing preventative maintenance strategies, controlling costs, and navigating home warranty processes.

Strong communicator with excellent problem-solving skills and experience providing executive-level administrative support, including owner communications, reporting, and operational coordination.

After-Hours Maintenance Emergency Dispatcher at Block & Associates Realty (2025-01 – 2025-11)

• Managed all after-hours emergency maintenance calls during assigned shifts (5:00 PM – 1:00 AM), serving as the primary point of contact for tenants.
• Assessed incoming calls to determine emergency status and initiated appropriate response protocols.
• Created and managed maintenance requests (MELDs) using PropertyMELD and AppFolio, including documenting issues, collecting photos, and providing initial troubleshooting guidance.
• Coordinated immediate dispatch of vendors and contractors, ensuring rapid response to critical situations.
• Maintained ongoing communication with vendors and technicians and reviewed post-service summaries upon job completion.
• Reviewed, approved, declined, or flagged invoices for further review in accordance with company policies.
• Prepared and submitted repair estimates to property owners for approval, copying morning-shift Maintenance Coordinators to ensure continuity of operations.
• Assisted with tenant relocation efforts for major safety-related incidents, including preparing budgets and coordinating temporary hotel accommodations with owner approval.
• Managed owner-specific preferences, including prior authorization requirements and use of preferred vendors.
• Filed and tracked home warranty claims when applicable.
• Supported administrative projects such as auditing and updating property data in AppFolio to ensure accuracy and compliance.

Maintenance Coordinator at Nestwell Property Management (2022-08 – 2024-10)

• Served as one of three Maintenance Coordinators overseeing approximately 300 properties within a portfolio of 900+ AppFolio-managed units.
• Reviewed and processed all incoming work orders, assigning them to appropriate vendors based on urgency, scope, and owner preferences.
• Identified and adhered to owner-specific instructions, including advance authorization requirements and preferred vendor usage.
• Filed and managed home warranty claims, ensuring compliance with coverage terms.
• Distributed repair estimates to property owners via email and conducted follow-up calls when responses were not received within 24 hours.
• Demonstrated strong judgment in distinguishing between emergency repairs, routine maintenance, and cosmetic requests.
• Maintained consistent, professional communication with tenants, vendors, homeowners, and internal teams.
• Utilized multiple property management platforms, including AppFolio, PropertyMELD, and PropertyWare, to track and document maintenance activities.

Executive & Administrative Support Experience / MC at Carolina Moves Property Management (2020-02 – 2022-06)

• Provided executive-level administrative support to property owners and management teams by preparing reports, tracking maintenance activity, and ensuring accurate documentation.
• Acted as a liaison between owners, vendors, and internal staff, ensuring transparency and timely updates.
• Assisted with budget preparation, estimate tracking, invoice review, and approval workflows.
• Maintained organized digital records and ensured property management systems were kept up to date.
• Supported leadership by proactively identifying operational issues and recommending process improvements.
• Managed maintenance operations for 600+ AppFolio accounts, ensuring timely resolution of service requests.
• Monitored unassigned work orders daily, evaluated priority levels, and dispatched appropriate vendors.
• Provided tenants with troubleshooting guidance when applicable and confirmed issue resolution prior to escalation.
• Coordinated home warranty claims and vendor approvals in alignment with budget thresholds.
• Reviewed vendor-submitted estimates and forwarded them to property owners for approval.
• Arranged second opinions and comparative estimates when requested by owners.
• Maintained detailed documentation and consistent communication with vendors and tenants to support efficient service delivery.