Hilarion Mar

Operations, Logistics & Customer Service with 25+ years of experience across commercial, automotive electronics and HVAC manufacturing environments. Proven expertise in Logistics, ERP's (SAP, ORACLE, PLEX), plant startups, and cross-border OEM account management. Recognized for improving On-Time Delivery, stabilizing plant launches, and aligning customer demand with production, materials, and logistics execution.

Customer Service & Logistics Management Supervisor at Copeland Corporate (formerly Emerson) (2025-07 – Present)

Manufacturing HVAC compressors for Carrier, Daikin, Trane, Rheem, Lennox and other OEM accounts (600 employees). Lead a team of ten across Customer Service and order-to-cash operations. Own full order lifecycle from customer forecast intake through shipment and invoicing.

Coordinate daily between manufacturing, materials, quality, shipping, pricing, and sales to ensure alignment to demand. Oversee finished goods management and cross-border warehouse coordination with McAllen, TX facility. Track OTD and MTD vs. sales plan, ensuring service level adherence to OEM commitments.

Supported initiatives that eliminated ~$250K in excess & obsolete inventory. Provide daily customer communication and escalation management for key HVAC accounts. Coordinate shipments and accounts reconciliations.

Operations & Logistics Mgr. at San Petersburg Fueling Network S.A. de C.V. (2021-02 – 2025-05)

Privately held Mexican distributor of gas and diesel serving national commercial clients, with integrated import/export and domestic logistics operations.

• Coordinate daily shipments to customers
• Management of logistics and distributions
• Customer contact: Conciliate loadings vs offloading reports and keep customer inform of progress on shipments in transit to coordinate arrivals on time
• Transportation Management: Monitoring routes, assuring drivers and units meet the safety regulations to transport chemicals, documentation updated and maintenance
• Implemented process documentation and coached team members to standardize operations
• Tracking of OTD

Customer Service Supervisor & Inside Sales at C&D Technologies (2017-03 – 2021-01)

U.S.-based industrial power systems manufacturer (acquired by KPS Capital Partners) producing batteries and energy storage solutions for telecommunications, utilities, data centers, and infrastructure applications, operating multi-plant manufacturing and distribution networks across North America.

• Participated in full startup of Customer Service, Planning, and Warehouse operations
• Led ERP migration from AS-400 to PLEX across Materials, CS, and Warehouse functions
• Hired and trained new team members; documented procedures from ground up
• Oversaw order entry, reverse logistics, complaints, and sales support
• Ensured CTPAT and DOT compliance
• Reduced obsolete inventory by $560K through reverse logistics and inventory controls

Customer Service Supervisor at Copeland Scroll Compressors (a subsidiary of Emerson) (2007-09 – 2017-03)

Global HVAC compressor manufacturing operation (formerly Emerson Climate Technologies), producing scroll compressors and refrigeration components for major OEMs including Carrier, Goodman, York, Trane, Lennox, and Rheem, supporting high-volume North American and export markets.

• Led Customer Service team of eleven supporting OEM accounts
• Directed implementation of Oracle ERP across planning, customer service, and warehouse operations
• Developed operational procedures from scratch during plant launch
• Managed 30/60/90 forecast alignment as part of pre-SIOP process
• Allocated materials to balance production capacity with customer demand
• Elevated On-Time Delivery from 68% to 98%
• Delivered $350K in transportation savings through route optimization and freight improvements

Sr. Customer Service Executive & Shipping Supervisor at Delphi Delco Electronics & Safety (2005-01 – 2007-12)

Special assignment at U.S. headquarters to coordinate transfer of GM and Ford accounts to Mexico. Managed end-to-end customer service, logistics, and warehouse operations for GM and Ford. Coordinated account transition from U.S. to Mexico manufacturing sites, ensuring service continuity.

• Defined safety stock levels and inventory strategies for high-volume OEM programs
• Led SAP ERP implementation and integration across Customer Service and Warehouse teams
• Managed cross-border logistics planning and account alignment between U.S. and Mexico plants
• Trained Mexico-based teams on transferred accounts, ensuring seamless ramp-up
• Supported production planning and shipping execution to meet strict OEM delivery windows

Order-to-Cash Coordinator (GM Accounts) at Delphi Delco Electronics & Safety (2003-01 – 2005-12)

• Owned full order-to-cash process for General Motors programs
• Managed demand releases, order entry, planning alignment, and shipment execution
• Coordinated outbound logistics to meet just-in-time OEM schedules
• Maintained optimal inventory levels to prevent shortages and overstock
• Supported SAP Order Management implementation to streamline processes and improve data accuracy

Warehouse Supervisor at Delphi Delco Electronics & Safety (2000-01 – 2002-12)

Led warehouse team supporting inbound/outbound automotive electronics shipments.

• Managed transportation, documentation, picking, receiving, and cycle counting
• Ensured compliance with IATF 16949, ISO 14001, and ISO 45001 standards
• Improved inventory accuracy and equipment utilization metrics

Sr. Manufacturing Engineer at Delphi Delco Electronics & Safety (1996-01 – 2000-12)

• Transitioned plant to cell-based manufacturing structure
• Reduced lead times and improved production flow in electronics assembly environment
• Supported engineering changes and continuous improvement initiatives

Master of Business Administration (MBA) in Quality and Productivity – TecMilenio (2016-08)

Bachelor's Degree in Accounting – Tecnológico Nacional de México (1993-06)