Jovelyn De Guzman

To be part of an organization where I can apply my professional knowledge and skills to drive meaningful results, contribute to organizational success, and continuously grow both personally and professionally. I am committed to excellence, adaptability, and strive to add value through dedication, professionalism, and a proactive approach to different tasks.

Advisor II, Customer Service at Concentrix (2025-08 – 2026-02)

• Handled incoming customer inquiries and resolved technical and billing issues for a major telecommunications account.
• Maintained high standards of customer satisfaction by providing timely, accurate, and empathetic support.

Digital Marketing (Intern) at McBride Corporation (2025-03 – 2025-07)

• Collaborated with the marketing team to brainstorm new ideas and strategies.
• Assisted in the development and execution of digital marketing campaigns to increase brand awareness.
• Supported social media management, content creation, and basic analytic tracking.

Admin / Secretary at Precision Electronic Service Center (2023-01 – 2024-06)

• Managed day-to-side office operations, including answering phone calls, scheduling appointments, and handling client inquiries.
• Organized and maintained physical and digital files, ensuring accurate record-keeping.
• Provided general administrative support to management and technical staff to ensure smooth daily operations.
• Coordinated directly with electronic brand representatives to resolve discrepancies in reimbursement requests and financial paperwork.
• Served as the primary administrative point of contact for external electronic brands regarding invoice submission and expense tracking.

Bachelor of Science in Business Administration major in Marketing Management – Polytechnic University of the Philippines (2025-10)

General Academics Strand (GAS) – St. Peter Velle Technical Training Center (2021-06)