Maideli Perez

Technical leader with over 13 years of experience in IT, specializing in Mainframe, SRE, Production Support, and agile methodologies. Support in DevOps, technical support, and team leadership, with a strong focus on optimization and critical problem-solving for the financial and banking sector.

• Support Applications for IBM Mainframe systems
• Production Support 
• DevOps Support
• AIX System/Unix Support
• SQL statements.
• Expert on Agile methodology.
• Mainframe Admin Support OS/DB2
• Mainframe Developer
• COBOL Developer
• Vision Plus Project Mainframe for CMS (Credit Management System) module. 
• Assigned Management Tasks and Duties
• Banking Domain Experience
• Collaborated with POs to consolidate project information and document processes.
• Service Now SLA´s Process Management (Critical, High, Medium, Low)
• JIRA ticketing Tool Management
• Analyze the UX metrics with NPS (Net Promoter Score), Goal Attainment, UMUX-Lite Score.
• Developer Project documentation for creation an execution.
• Defects tracking, costumer defect recreation validation and execution.
• Analyze/Execution of test Cases on HPQC.
• Promotion to TEST, UAT and Production Environments.
• Products Requirements review, goals, and metrics.
• Design creation, Solution Development, Unit Test and Test Matrix on Mainframe System
• Deployments of COBOL Programs and JCL.
• Regression System and Support on UAT.
• Developing Project documentation for creation and execution

Computer System Engineer