Paulina Cruzta

Results-driven bilingual Fleet Operations and Account Manager with 5+ years of experience managing diesel workshop operations, leading night-shift roadside assistance for 8,000+ units and overseeing AP/AR and SAT invoicing. Expert in Salesforce, GPS fleet tracking, vendor negotiation, and ensuring fleet safety compliance for top US retailers including Walmart, Costco, and Home Depot. Recognized for maintaining healthy cash flow and delivering exceptional service under pressure.

Account Manager / Accounting Assistant at TALLER TOMAS (2024-02 – 2026-10)

Clients: INFRA, COPPEL, POTOSINOS, PAQUETEXPRESS

• Managed workshop personnel, scheduling & daily operations to ensure continuous productivity and optimal workflow
• Created and issued official SAT invoices; managed Accounts Payable & Receivable and maintained healthy cash flow through vendor credit negotiation
• Oversaw fleet safety compliance for quarterly security audits and acquired new clients for mechanical breakdown services
• Attended regional meetings with fleet managers to align expectations and identify growth opportunities

Service Manager at HINO / TOYOCAMIONES (2023-10 – 2024-01)

Dealer for Coppel, Costco, Walmart, Linde, Oxxo, Tres Guerras

• Led personnel for Toyocamiones Celaya branch and managed past-due portfolio recovery
• Created detailed service quotes, balanced purchase orders, and managed warranties via Salesforce and supplier portals
• Tracked repairs via Checking Fleet system (diagnosis, in-progress, wash, ready); submitted weekly unit status, payroll, and monthly DPI reports to achieve bonus metrics
• Managed petty cash flow and ensured vendor payments within 30-day terms; developed training courses from HQ updates

Road Call Assistance Team Lead (Night Shift) at WERNER ENTERPRISES (2022-07 – 2023-10)

8,000+ units: Walmart, Costco, Sam's, Home Depot, Baylor, ECM, Dollar General

• Led night-shift team (Sun-Thu, 7PM-6AM) and supported co-workers with complex issue resolutions
• Dispatched & monitored roadside repairs for trucks, trailer, and reefer breakdowns via GPS tracking; assigned loads to drivers and units
• Validated warranty claims, managed department emails from fleet managers and supervisors, and scheduled payments to mobile workshops and agencies

Road Call Assistance at CRENGLAND (2021-03 – 2022-07)

• Provided roadside assistance 7AM-7PM on 4x4 schedule; approved estimates on portals and answered emails regarding truck/trailer/refer status
• Monitored units via satellite, managed warranty validation, and scheduled supplier payments

Technical Support at RIA MONEY TRANSFER

Technical support in transfers monetary via application

• Customer service via email or calls
• Ticket follow-ups on payment orders
• Technical support for failures in the application
• 100% bilingual work

Customer Service / Sales / Tech Support at TTEC DISH NETWORK

• Customer service via calls
• Sales, such as sports programs, or fights, NFL games, etc.
• Technical support for the modem, television or TV control
• Assist on issues about extra charges on customer invoices with the resolution of said problem
• 100% bilingual

Diesel Automotive Mechanical Technician – CEDVA Celaya

Clinical Laboratory Technician – IPN CECyT 6 - National Polytechnic Institute