IT Director / Domain Expert Head of Delivery (CDO) at BANCO SANTANDER MEXICO (2024-09 – Present)
- End-to-end ownership of Delivery for the CDO project portfolio, from planning and prioritization through production rollout.
- Definition and management of delivery roadmaps, initiative prioritization, and cross-project dependency control.
- Leadership of projects related to Data Governance, Data Quality, Data Management, Common Data Model, Business Intelligence, and Advanced Analytics, aligned with business and regulatory objectives.
- Coordination of cross-functional, multidisciplinary teams (architecture, development, QA, infrastructure, security, data, and business) under agile and hybrid delivery models.
- Accountability for scope, budget, timelines, risks, and quality, ensuring consistent and predictable delivery outcomes.
- Direct engagement with executive stakeholders within the CDO and business areas, providing progress visibility, risk management, and decision support.
- Ensuring compliance with banking regulations, internal policies, and audit requirements, particularly related to data governance and information security.
- Definition and tracking of Delivery KPIs and performance metrics, enabling executive-level portfolio visibility.
- Management of technology vendors and strategic partners, ensuring contractual compliance, service levels, and alignment with the bank's data strategy.
- Continuous improvement of Delivery processes, standardization of practices, and optimization of time-to-market for data initiatives.
IT Director / Domain Expert at BANCO SANTANDER MEXICO (2022-03 – 2024-08)
- Budget monitoring and control (CapEx / OpEx)
- Manage Roadmaps to implement new functions for the business platform.
- Responsible for technology domains supporting CFO and Internal Control areas.
- Establishment and maintenance of strong relationships with Executive Directors across assigned domains.
- Design and implementation of enterprise architectures and technology solutions.
- Definition of technology strategies for assigned subdomains.
- Management and execution of the systems plan program and project portfolio.
- Support to business areas in resolving major incidents and critical issues.
- Definition of business continuity strategies for technology incidents and disaster scenarios.
- Assurance of compliance with corporate standards and best practices.
- Implementation of KPIs to monitor development and delivery performance.
- Optimization of human and technological resources, including vendor management.
Assistant Director / Team Lead IT Service Delivery at BANCO SANTANDER MEXICO (2021-05 – 2022-03)
- Budget monitoring and control (CapEx / OpEx).
- Enforcement of technology standards and governance.
- Implementation of delivery and performance KPIs.
- Resource optimization and vendor management.
- Adoption of best practices and emerging technologies.
- Definition of work plans, timelines, and quality standards to ensure delivery commitment.
- Ensured successful delivery of technology solutions to internal clients.
Divisional Systems Manager. at WALMART MÉXICO Y CENTROAMÉRICA (2015-08 – 2021-05)
- Applications architecture and SOA governance.
- Design of BPM frameworks and governance models.
- Definition and implementation of Enterprise Content Management architectures.
- Budget management (CapEx / OpEx).
- Implementation of development KPIs and performance monitoring.
- Resource and vendor management.
- Delivery assurance for business-critical solutions.
Divisional Systems Manager. at BANCO WAL-MART ADELANTE (2014-10 – 2015-08)
- Implementation and monitoring of development KPIs.
- Design and implementation of IT capacity planning.
- Delivery assurance for business solutions.
- IVR system reengineering (Inbound / Outbound) using Aspect 7.2 and web services.
- Demand management and capacity analysis.
- Compliance with technology standards and governance.
Software Development Manager. at PROCESAR, S.A. De C.V. (2007-03 – 2014-10)
- Lead end-to-end program and project delivery, ensuring effective planning, execution, and governance.
- Monitor and control delivery execution across multiple initiatives, coordinating cross-functional teams and stakeholders.
- Define and enforce delivery processes, standards, and quality controls to ensure consistent outcomes.
- Support the development of delivery strategies, solution approaches, effort estimations, budgets, and timelines.
- Plan and manage the delivery of multiple development and systems integration initiatives, including milestones, schedules, resources, deliverables, and stakeholder commitments.
- Ensure on-time, on-budget delivery in line with agreed scope and contractual commitments.
- Manage delivery financials, including budget oversight and billing performance.
- Own delivery risk management, proactively identifying, mitigating, and escalating risks and dependencies.
- Track delivery progress with project managers and delivery teams, ensuring transparency and accountability.
- Define, agree upon, and implement corrective and preventive actions to address delivery deviations.
- Maintain end-to-end visibility of delivery status, enabling informed decision-making at the executive level.
Project Leader. at PROCESAR, S.A. De C.V. (2005-05 – 2007-03)
- Monitoring and control of project execution.
- Definition and enforcement of development processes.
- Compliance with schedules, budgets, and delivery commitments.
- Budget definition and execution.
- Progress tracking and corrective action management.
Programmer analyst at PROCESAR, S.A. De C.V. (2002-03 – 2005-05)
- Analysis of requirements of Afores, Consar and related entities of the financial sector (System Retirement Savings) and its follow up its implementation in the production environment.
- Requirements analysis for AFORES, CONSAR, and related financial entities.
- Design of IT solutions using functional specifications and process diagrams.
- Development and implementation of new projects using COBOL, JavaScript, and Shell scripting.
- Maintenance and enhancement of legacy systems (COBOL, Advantage Gen).
Electronics Technician at ELECTRONICA CAMPOS (2001-07 – 2002-03)
- Diagnosis, maintenance and repair of electronic equipment
Programmer at ELECTRONICA CAMPOS (2000-02 – 2001-02)
- Development of back-office systems using COBOL.
