Ruben Prieto

Technology executive with over 24 years of experience and extensive expertise in IT Management, Project Delivery, Systems Implementation, Service-Oriented Architectures, Infrastructure, and Software Development. Proven leader of high-performance teams within the Financial Services and Retail sectors, with a strong focus on execution excellence, governance, and business value delivery.

IT Director / Domain Expert Head of Delivery (CDO) at BANCO SANTANDER MEXICO (2024-09 – Present)

• End-to-end ownership of Delivery for the CDO project portfolio, from planning and prioritization through production rollout.
• Definition and management of delivery roadmaps, initiative prioritization, and cross-project dependency control.
• Leadership of projects related to Data Governance, Data Quality, Data Management, Common Data Model, Business Intelligence, and Advanced Analytics, aligned with business and regulatory objectives.
• Coordination of cross-functional, multidisciplinary teams (architecture, development, QA, infrastructure, security, data, and business) under agile and hybrid delivery models.
• Accountability for scope, budget, timelines, risks, and quality, ensuring consistent and predictable delivery outcomes.
• Direct engagement with executive stakeholders within the CDO and business areas, providing progress visibility, risk management, and decision support.
• Ensuring compliance with banking regulations, internal policies, and audit requirements, particularly related to data governance and information security.
• Definition and tracking of Delivery KPIs and performance metrics, enabling executive-level portfolio visibility.
• Management of technology vendors and strategic partners, ensuring contractual compliance, service levels, and alignment with the bank's data strategy.
• Continuous improvement of Delivery processes, standardization of practices, and optimization of time-to-market for data initiatives.

IT Director / Domain Expert at BANCO SANTANDER MEXICO (2022-03 – 2024-08)

• Budget monitoring and control (CapEx / OpEx)
• Manage Roadmaps to implement new functions for the business platform.
• Responsible for technology domains supporting CFO and Internal Control areas.
• Establishment and maintenance of strong relationships with Executive Directors across assigned domains.
• Design and implementation of enterprise architectures and technology solutions.
• Definition of technology strategies for assigned subdomains.
• Management and execution of the systems plan program and project portfolio.
• Support to business areas in resolving major incidents and critical issues.
• Definition of business continuity strategies for technology incidents and disaster scenarios.
• Assurance of compliance with corporate standards and best practices.
• Implementation of KPIs to monitor development and delivery performance.
• Optimization of human and technological resources, including vendor management.

Assistant Director / Team Lead IT Service Delivery at BANCO SANTANDER MEXICO (2021-05 – 2022-03)

• Budget monitoring and control (CapEx / OpEx).
• Enforcement of technology standards and governance.
• Implementation of delivery and performance KPIs.
• Resource optimization and vendor management.
• Adoption of best practices and emerging technologies.
• Definition of work plans, timelines, and quality standards to ensure delivery commitment.
• Ensured successful delivery of technology solutions to internal clients.

Divisional Systems Manager. at WALMART MÉXICO Y CENTROAMÉRICA (2015-08 – 2021-05)

• Applications architecture and SOA governance.
• Design of BPM frameworks and governance models.
• Definition and implementation of Enterprise Content Management architectures.
• Budget management (CapEx / OpEx).
• Implementation of development KPIs and performance monitoring.
• Resource and vendor management.
• Delivery assurance for business-critical solutions.

Divisional Systems Manager. at BANCO WAL-MART ADELANTE (2014-10 – 2015-08)

• Implementation and monitoring of development KPIs.
• Design and implementation of IT capacity planning.
• Delivery assurance for business solutions.
• IVR system reengineering (Inbound / Outbound) using Aspect 7.2 and web services.
• Demand management and capacity analysis.
• Compliance with technology standards and governance.

Software Development Manager. at PROCESAR, S.A. De C.V. (2007-03 – 2014-10)

• Lead end-to-end program and project delivery, ensuring effective planning, execution, and governance.
• Monitor and control delivery execution across multiple initiatives, coordinating cross-functional teams and stakeholders.
• Define and enforce delivery processes, standards, and quality controls to ensure consistent outcomes.
• Support the development of delivery strategies, solution approaches, effort estimations, budgets, and timelines.
• Plan and manage the delivery of multiple development and systems integration initiatives, including milestones, schedules, resources, deliverables, and stakeholder commitments.
• Ensure on-time, on-budget delivery in line with agreed scope and contractual commitments.
• Manage delivery financials, including budget oversight and billing performance.
• Own delivery risk management, proactively identifying, mitigating, and escalating risks and dependencies.
• Track delivery progress with project managers and delivery teams, ensuring transparency and accountability.
• Define, agree upon, and implement corrective and preventive actions to address delivery deviations.
• Maintain end-to-end visibility of delivery status, enabling informed decision-making at the executive level.

Project Leader. at PROCESAR, S.A. De C.V. (2005-05 – 2007-03)

• Monitoring and control of project execution.
• Definition and enforcement of development processes.
• Compliance with schedules, budgets, and delivery commitments.
• Budget definition and execution.
• Progress tracking and corrective action management.

Programmer analyst at PROCESAR, S.A. De C.V. (2002-03 – 2005-05)

• Analysis of requirements of Afores, Consar and related entities of the financial sector (System Retirement Savings) and its follow up its implementation in the production environment.
• Requirements analysis for AFORES, CONSAR, and related financial entities.
• Design of IT solutions using functional specifications and process diagrams.
• Development and implementation of new projects using COBOL, JavaScript, and Shell scripting.
• Maintenance and enhancement of legacy systems (COBOL, Advantage Gen).

Electronics Technician at ELECTRONICA CAMPOS (2001-07 – 2002-03)

• Diagnosis, maintenance and repair of electronic equipment

Programmer at ELECTRONICA CAMPOS (2000-02 – 2001-02)

• Development of back-office systems using COBOL.

• Master of Business Administration in MBA – Instituto Tecnológico Autónomo de México (ITAM) (2019)
• Bachelor Degree of Administrative Computing Systems in Administrative Computing Systems - Universidad del Valle de México (UVM) (2012 – 2015)
• Bachelor Degree of Communication and Journalism in Communication and Journalism – - Universidad Nacional Autónoma de México (UNAM) (1997 – 2001)