Yonwaba Ngalo

Dedicated and friendly customer service professional with experience supporting clients in fast-paced retail and service environments. Skilled in handling customer enquiries, resolving complaints, managing transactions, and creating a positive customer experience. Known for strong communication, patience, and the ability to stay calm under pressure.

Reliable, adaptable, and committed to providing excellent service that builds customer loyalty. Ready to contribute to a team with a positive attitude and strong work ethic.

office admin at youngman roofing (2022-08 – 2023-09)

• Efficient in managing office operations, including filing, scheduling, document preparation, and handling correspondence.
• Strong organisational skills with the ability to prioritise tasks, meet deadlines, and maintain accurate records.

customer service at Pick n Pay (2018-07 – 2021-08)

• Provided friendly and professional assistance to customers, resolving queries and complaints with patience and efficiency.
• Handled transactions, returns, and product enquiries while ensuring a positive customer experience.
• Maintained store displays, restocked shelves, and ensured products were well-presented and available.

Sales Assistance at Mr Price (2014-08 – 2015-07)

ANALYTICAL CHEMISTRY – CAPE PENINSULA UNIVERSITY OF TECHNOLOGY (2018 – 2023)

EDUCATION – CAPE PENINSULA UNIVERSITY OF TECHNOLOGY (2023 – 2024)