Haramrit Kaur

Experienced and results-driven Customer Service and Administrative professional with over 10 years of experience across healthcare, tourism, and engineering industries. Proven track record in managing office operations, optimizing customer satisfaction, and supporting medical specialists and executives with efficiency and accuracy. Recognized for strong leadership, multitasking ability, and delivering excellent patient and client service in fast-paced environments.

Notable Achievement: Successfully coordinated a team of 10+ staff and specialists at Beverly Wilshire Dental Specialist Clinic, ensuring seamless operations and consistent monthly sales growth through superior service quality.

Assistant Clinic Manager - Beverly Wilshire Dental Specialist Clinic

(2017-07)

• Supervised a multidisciplinary team of 4 administrative staff and 6 dental specialists to ensure seamless clinic operations, resulting in enhanced coordination and 100% adherence to appointment schedules.
• Optimized patient booking and billing workflows by implementing structured reporting and follow-up systems, leading to a 20% reduction in appointment cancellations and billing discrepancies.
• Led front-desk operations including patient inquiries, treatment coordination, and sales closure, achieving consistent monthly revenue growth through improved service quality and follow-up efficiency.
• Monitored daily collections, outstanding payments, and installment reports to maintain accurate financial records and support management in data-driven business decisions.
• Resolved patient concerns and service escalations promptly, reinforcing trust and professionalism that contributed to a steady increase in patient satisfaction and returning clientele.

Office Administrator - Gorgeous Getaways Sdn. Bhd.

(2014-01 - 2017-05)

• Coordinated end-to-end client arrangements for cosmetic surgery and medical tourism packages, ensuring seamless bookings, accommodation, and hospital scheduling for both local and international clients.
• Streamlined payment processing and pre-surgery coordination, managing OzForex transactions and deposit tracking that resulted in error-free and on-time client settlements.
• Prepared and distributed monthly booking schedules, client reports, and hospital liaison lists, improving report accuracy and internal communication efficiency by 25%.
• Served as the primary contact point between clients, hospitals, and travel service providers, ensuring timely responses and a superior client experience that strengthened company reputation.
• Enhanced administrative efficiency by standardizing invoicing, petty cash management, and staff claims, reducing administrative turnaround time and boosting operational reliability across departments.

Admin Support (IT & Data Analysis Dept) - Z-CEP Energy Management Sdn. Bhd.

(2009-06 - 2013-08)

• Supported IT and engineering teams in managing ISCADA and EPSU systems, ensuring uninterrupted system performance and 24-hour response to technical issues across multiple project sites.
• Generated and validated energy audit and data analysis reports, converting raw data into visual insights that helped clients track and optimize monthly energy savings.
• Provided customer and training support by educating clients on energy management tools and maintaining strong client relationships that increased user adoption and satisfaction.

Bachelor of Computer Science (Hons) - Computer Science - Universiti Tunku Abdul Rahman (2006 - 2008)

Sijil Pelajaran Malaysia (SPM) - SMK Perempuan Air Panas (1999 - 2003)