UOB Bank Berhad (2014–Present)
- First Vice President (2021–Current)
- Leads fraud awareness training for nationwide sales staff.
- Investigates staff misconduct, identity theft, and fraudulent applications.
- Achieved 75–85% recovery in OFS mediation and maintained zero identity theft/telemarketing fraud for 7 years.
- Reported and facilitated arrest of internal fraud cases.
- Vice President 2, Head of Investigation (2017–2021)
- Supervised investigations, trained staff, and represented the bank in mediation and court.
- Drafted policies for card activation and verification.
- Vice President, Head of Investigation (2014–2017)
- Similar responsibilities with focus on fraud awareness training and policy creation.
- Major achievement: Policy for Card Activation & Failed Verification.
Hong Leong Bank Berhad (2009–2013)
- Managed fraud investigations and training.
- Collaborated with regulators and card associations.
- Contained fraud losses below national levels.
- Conducted merchant investigations and recommended termination of fraud-prone merchants.
Alliance Bank Berhad (2008–2009)
- Investigated issuing/acquiring fraud and SME loan fraud.
- Worked with police and regulators to dismantle fraud syndicates.
Hong Leong Bank Berhad (2006–2007)
- Investigated merchant and issuing fraud.
- Enhanced ATM/Cash Deposit Machine systems to reduce disputes.
MBF Cards (2003–2006)
- Fraud Investigation Executive: handled merchant fraud, CPP cases, and forged applications.
- Officer, Point of Sale: managed POS terminals, installations, and system upgrades.
- Major event: Go-live on MEPS Payment System for Credit Card Terminals.
Synergy Card & Payment Sdn. Bhd. (1996–2001)
- Roles in merchant sales and POS coordination.
- Installed terminals, trained merchants, and managed nationwide POS inventory.
