Kevina Devi Anandakumar

Senior customer service specialist with 15 years of experience across retail, catering & events, travel, and corporate services. Expert in process optimization, conflict resolution, team leadership, and business growth. Proven ability to exceed customer satisfaction targets, streamline operations, and lead high-performing teams.

Senior Customer Service Specialist at Red Hot Curvys Trading - Family Business (2019-02 – Present)

Enhanced brand visibility and generated leads through strategic social media campaigns. Implemented process improvements that optimized organizational culture, contributing to company growth.

• Enhanced brand visibility and generated leads through strategic social media campaigns.
• Implemented process improvements that optimized organizational culture, contributing to company growth.
• Delivered exceptional customer service by resolving escalated issues and addressing shifting priorities.
• Managed online and social media advertising campaigns to target ideal consumers effectively.
• Efficiently managed purchasing, sales, marketing, and customer account operations.
• Negotiated prices and services with customers and vendors, decreasing expenses and increasing profit margins.

Customer Service Specialist / Tour Connection Specialist at Toursbylocals (2017-09 – 2018-03)

Provided front-line customer support to travelers via phone, chat, and email. Processed customer payments and booked tours accurately over the phone.

• Provided front-line customer support to travelers via phone, chat, and email.
• Processed customer payments and booked tours accurately over the phone.
• Addressed customer concerns with empathy and tact, ensuring satisfaction.
• Provided tailored tour options to customers/travelers based on their needs.
• Managed payments via credit and debit cards, handling sensitive information with professionalism.

Customer Service Representative / Event Coordinator Specialist at Aunty Susies Cater (2015-03 – 2017-05)

Offered customer advice and assistance, paying attention to special needs and wants. Responded to customer requests for products, services, and company information.

• Offered customer advice and assistance, paying attention to special needs and wants.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.

Customer Support Executive at Tradingpost.au / Unique & Easy Sdn Bhd (2013-11 – 2015-01)

Handled customer inquiries via calls, emails, and social media. Managed company social media pages and resolved customer complaints professionally.

• Handled customer inquiries via calls, emails, and social media.
• Managed company social media pages, posting updates, engaging customers, and boosting visibility.
• Resolved customer complaints and issues professionally, maintaining high satisfaction levels.
• Ensured proper ad flow integration and feed imports from external websites into customer accounts on the platform.
• Configured and managed account settings, listing visibility, and advertisement performance controls to maximize exposure and results.
• Trained and supported staff on customer service processes, improving team efficiency.
• Assisted with order tracking, product inquiries, and company information requests.

Customer Service Executive at Prometric Sdn Bhd (2012-07 – 2013-09)

Trained staff on operating procedures and company services. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Trained staff on operating procedures and company services.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Managed guest relations, vendor coordination, scheduling, and event planning.
• Coordinated catering, venue selection, meeting planning, and room setup/breakdown.
• Answered inbound calls – minimum of 100 calls per day.
• Address and resolve customer product complaints professionally.
• Gathered and verified all required customer information for tracking purposes.
• Assisted the consumer with the back-to-back testing process from registration to test delivery.
• Served as the interface between candidates, clients, and test sites professionally and efficiently.

Administrative Assistant/Customer Service Representative at Nuplus Creation (2009-01 – 2012-05)

Restocked supplies and placed purchase orders to maintain adequate stock levels. Drafted correspondence and other documents for the CEO and department heads in the company's voice.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Drafted correspondence and other documents for the CEO and department heads in the company's voice.
• Liaised between clients and vendors and maintained effective lines of communication.
• Graded tests and papers and recorded grades for teaching staff.
• Tailored lesson plans for students with emotional and cognitive disabilities. Maintained headcount and attendance sheets.
• Reported on student progress, behavior, and social skills to parents.

Diploma in Culinary Arts – Nilai University (2008-03 – 2012-09)

SPM – SMK (P) Methodist (2002-01 – 2007-01)