Senior Customer Service Specialist at Red Hot Curvys Trading - Family Business (2019-02 – Present)
Enhanced brand visibility and generated leads through strategic social media campaigns. Implemented process improvements that optimized organizational culture, contributing to company growth.
- Enhanced brand visibility and generated leads through strategic social media campaigns.
- Implemented process improvements that optimized organizational culture, contributing to company growth.
- Delivered exceptional customer service by resolving escalated issues and addressing shifting priorities.
- Managed online and social media advertising campaigns to target ideal consumers effectively.
- Efficiently managed purchasing, sales, marketing, and customer account operations.
- Negotiated prices and services with customers and vendors, decreasing expenses and increasing profit margins.
Customer Service Specialist / Tour Connection Specialist at Toursbylocals (2017-09 – 2018-03)
Provided front-line customer support to travelers via phone, chat, and email. Processed customer payments and booked tours accurately over the phone.
- Provided front-line customer support to travelers via phone, chat, and email.
- Processed customer payments and booked tours accurately over the phone.
- Addressed customer concerns with empathy and tact, ensuring satisfaction.
- Provided tailored tour options to customers/travelers based on their needs.
- Managed payments via credit and debit cards, handling sensitive information with professionalism.
Customer Service Representative / Event Coordinator Specialist at Aunty Susies Cater (2015-03 – 2017-05)
Offered customer advice and assistance, paying attention to special needs and wants. Responded to customer requests for products, services, and company information.
- Offered customer advice and assistance, paying attention to special needs and wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Customer Support Executive at Tradingpost.au / Unique & Easy Sdn Bhd (2013-11 – 2015-01)
Handled customer inquiries via calls, emails, and social media. Managed company social media pages and resolved customer complaints professionally.
- Handled customer inquiries via calls, emails, and social media.
- Managed company social media pages, posting updates, engaging customers, and boosting visibility.
- Resolved customer complaints and issues professionally, maintaining high satisfaction levels.
- Ensured proper ad flow integration and feed imports from external websites into customer accounts on the platform.
- Configured and managed account settings, listing visibility, and advertisement performance controls to maximize exposure and results.
- Trained and supported staff on customer service processes, improving team efficiency.
- Assisted with order tracking, product inquiries, and company information requests.
Customer Service Executive at Prometric Sdn Bhd (2012-07 – 2013-09)
Trained staff on operating procedures and company services. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained staff on operating procedures and company services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed guest relations, vendor coordination, scheduling, and event planning.
- Coordinated catering, venue selection, meeting planning, and room setup/breakdown.
- Answered inbound calls – minimum of 100 calls per day.
- Address and resolve customer product complaints professionally.
- Gathered and verified all required customer information for tracking purposes.
- Assisted the consumer with the back-to-back testing process from registration to test delivery.
- Served as the interface between candidates, clients, and test sites professionally and efficiently.
Administrative Assistant/Customer Service Representative at Nuplus Creation (2009-01 – 2012-05)
Restocked supplies and placed purchase orders to maintain adequate stock levels. Drafted correspondence and other documents for the CEO and department heads in the company's voice.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Drafted correspondence and other documents for the CEO and department heads in the company's voice.
- Liaised between clients and vendors and maintained effective lines of communication.
- Graded tests and papers and recorded grades for teaching staff.
- Tailored lesson plans for students with emotional and cognitive disabilities. Maintained headcount and attendance sheets.
- Reported on student progress, behavior, and social skills to parents.
