Le Ming Chua

An initiative-taking and supportive team player with an INTP personality.

Prefer role that behind the scenes support the leaders, teams, or entire organisations.

Not interested in inbound or outbound call centre duties.

FOH Assistant Manager at Nasi Lemak Gempak Sdn. Bhd. (2026-01 – 2026-09)

Promoted from Management Trainee to FOH Assistant Manager in May 2026.

• Coordinated FOH and BOH teams during peak operations and arranged floor manpower to maintain smooth service flow.
• Introduced bilingual menus, QR-code table menus and operational reference materials to improve customer convenience and outlet efficiency.
• Developed simple FOH SOPs and trained staff on guest greeting, order handling, payment procedures and menu knowledge.

Waitress at GP Entertainment Sdn Bhd (2025-03 – 2026-01)

• Managed the full guest experience cycle from room preparation to post-departure reset.
• Initiated a glass-labeling system to enhance hygiene; through consistent practice, it became an informal standard adopted by peers.
• Cultivated loyalty among 25+ regular guest groups by memorising and noting preferences (songs, drinks, habits) to deliver personalised service that delighted guests.
• Ensured smooth service flow by accurately relaying orders between guests, bar, and other departments, including coordination for special events (birthday setups).
• Consistently received positive feedback from new guests, regulars, and VIPs for attentive service and effective problem-solving.

Customer Service Executive cum Inventory at Viva 88 Gogo Enterprise (M) SDN BHD (2024-04 – 2025-02)

• Handled customer service via phone, social media, and in-person.
• Designed product information and marketing posters/videos using Canva.
• Handled inventory management and financial documentation using AutoCount software (invoices, orders, price books, cost updates).
• Placed purchase orders with factories in China and coordinated cross-departmentally for smooth operations.
• Increased team and operational efficiency by centralizing product data and creating standardized customer service scripts.

Admin Executive cum Customer Service at Xian Organic (2023-07 – 2023-09)

• Managed end-to-end sales coordination by liaising between customers, sales executives, and operations teams.
• Reduced customer complaint rates and improved satisfaction by handling issues with empathy and providing timely solutions.
• Enhanced cash flow by accurately tracking customer payments and ensuring timely collection processes.
• Supported overall operational efficiency by assisting with data entry, produce packing, and administrative tasks as needed.
• Designed engaging product catalogues and promotional posters using Canva to support marketing efforts.

Grout Specialist at Kent Grout Solution (2023-03 – 2023-06)

Sales Executive at Fan Japan (Malaysia) Sdn. Bhd (2022-06 – 2023-03)

Social Media Specialist (Mandarin, HUAWEI Project) at Scicom (MSC) Berhad (2020-03 – 2022-06)

Provided multilingual customer support for Huawei's regional users via social media, community and live chat platforms.

Supervisor at The Hello Service (M) Sdn Bhd (2019-01 – 2020-03)

Led daily team operations and KPIs, resolving escalated customer cases to ensure service excellence.

Retail Associate (HUAWEI Authorized Experience Store) at The Hello Service (M) Sdn Bhd (2018-05 – 2018-12)

Care Center Associate at Xiao En Group (2015-12 – 2018-04)

Diploma in Business Management – YPC International College (2013 – 2015)

SPM in Sijil Pelajaran Malaysia for Upper Secondary School – SMK Cochrane Perkasa (2008 – 2012)