Customer service specialist
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Expertise in customer service field.
Crisis management specialist at TDCX MY
Performs transaction monitoring to ensure client's service quality is consistently achieved in • accordance with service level standards set • Coordinates and distributes work, monitors workloads and backlogs, and makes necessary • adjustments • Identifies areas of improvement and is able to introduce new structures and improved • processes as required • Foster team discipline, communication, and morale to strengthen teamwork within the team
