Yanying 35

Highly organized and detail-oriented Admin Executive with over 8 years of experience in documentation, sales coordination, e-commerce order processing, and customer service. Known for a proactive approach, strong communication skills, and commitment to excellence. Recently enhanced leadership capabilities as an Event Supervisor for large-scale concerts, excelling in team coordination and real-time problem-solving in dynamic environments.

Admin Executive at Fresh Leader (M) Sdn Bhd (2018-01 – 2026-07)

• Handled end-to-end invoice and documentation management, including delivery orders (DO), invoice cash sales, and stock transfers
• Processed daily online orders on platforms such as Lazada, Shopee, and TikTok
• Provided customer service and resolved issues related to shipments and returns
• Achieved monthly sales targets for both in-store and online sales by WhatsApp for 3 consecutive months
• Proficient in B2B system management for clients such as Watsons and Popular, including stock and order tracking
• Coordinated daily delivery schedules and ensured on-time dispatch of goods
• Conducted training sessions for over 10 staff, standardizing operations and customer service protocols
• Managed inbound and outbound logistics for Shopee Express and Lazada drop off systems
• Oversaw inventory levels and movements across all platforms and partners, ensuring optimal stock levels

Event Crew Supervisor at BookMyShow & Fantopia Sdn Bhd (2024-05 – Present)

• Promoted from Scanner and Redemption to Supervisor in less than a year
• Conduct daily job briefings and allocate duties for on-ground crew
• Manage seating arrangements to ensure smooth concert entry and flow
• Handle customer inquiries, resolve ticketing issues & provide assistance onsite

Admin cum Warehouse Assistant at Farcent Malaysia Sdn Bhd (2017-01 – 2018-12)

• Created purchase orders and invoices, processed consignments
• Managed purchase orders to Hypermarket accounts (Aeon, Tesco, Watsons)
• Keyed in 200–300+ documents into the system weekly to maintain digital records
• Monitored stock and inventory tracking through Excel spreadsheet
• Trained 2 new assistants during department expansion

Shop Assistant at WWM Mega Enterprise (2016-01 – 2017-12)

• Recorded daily stock inventory and prepared sales reports
• Assisted with customer service and sales

Sijil Pelajaran Malaysia (SPM) – Sekolah Menengah Kebangsaan Taman Jasmin 2 (2012-01 – 2016-12)

– SJKC Sin Ming (2006-01 – 2011-12)