Ad Young

Technically proficient and customer-focused IT professional with over 4 years of experience in IT support, backend support functions, infrastructure management, and technical troubleshooting. Proven ability to diagnose complex issues, provide clear solutions, and deliver top-tier technical support in dynamic environments.

IT & Data Support Analyst - IFAPSL - Abuja (Hybrid)

(2025-02)

• Provided tier-1 support to Farmers across the 36 states of Nigeria, resolving escalated technical issues across devices, systems, and user accounts.
• Diagnosed and resolved hardware/software and authentication issues.
• Assisted backend support functions such as updating internal systems, managing user access, and handling basic database-related queries to ensure seamless operations.
• Documented technical issues and case resolutions in a centralised knowledge base, reducing repeat incident resolution time by 40% for the support team.

IT Manager & Technical Support Lead - Living Fountain International School - Abuja (Full time)

(2022-02 - 2025-01)

• Managed and maintained all IT systems and infrastructure, achieving 99%+ uptime by promptly troubleshooting and resolving hardware, software, and network issues.
• Delivered helpdesk support to over 50 end-users, resolving system login failures, portal access issues, application errors, and internet connectivity problems, achieving a 95% first-call resolution rate.
• Led periodic maintenance and updates of operating systems and antivirus tools across 50+ endpoints, reducing security vulnerabilities by 30% and ensuring compliance with IT policies.
• Designed and conducted staff training & student sessions on digital tools (Microsoft Office Suite, Microsoft Teams), improving user adoption and productivity by 40%.
• Managed and updated the school's social media pages, created engaging content, and improved online visibility through consistent posting and page optimisation.

Educational Facilitator / Project Officer - IBJC Pro Events Conzults Limited - Abuja (Part-time)

(2019-03 - 2021-06)

• Facilitate ICT, coding, robotics, and STREAM-based learning activities for students across multiple age groups.
• Deliver engaging lessons in coding fundamentals, digital literacy, and creative technology concepts.
• Develop structured lesson plans, classroom activities, and learner-centred projects.
• Guide students through beginner programming concepts using Scratch, Python and related educational tools.
• Prepare class reports, assessments, and learner progress documentation.
• Support educational project planning, classroom coordination, and technology integration initiatives.
• Foster student participation, collaboration, and confidence through interactive learning methods

Bachelor of Science - Mathematic and Computer Science - University of Agriculture, Makurdi, Benue State (2013 - 2017)