Alexander Okelue

Results-driven customer support and sales professional with 5+ years of experience in customer service, account management, technical support, and operations across SaaS, VoIP, transportation, and broadband industries. Skilled in CRM administration, customer retention, ticket management, appointment scheduling, cross-functional collaboration, and process improvement. Proven record of handling high-volume support requests, improving customer satisfaction, reducing resolution times, and supporting revenue growth.

Experienced with Salesforce, Zendesk, Freshdesk, Zoho CRM, ServiceTitan, AI automation, chat support, and multichannel communication.

Placement Consultant/Appointment Setter at Placemently.io (2026-05 – Present)

• Built and maintained strong relationships with employers and candidates, managing the end-to-end recruitment process from sourcing and screening to successful placements.
• Assessed candidate skills, matched them with suitable opportunities, and provided interview coaching and career guidance to improve hiring outcomes.
• Coordinated interviews, negotiated offers where appropriate, and maintained accurate candidate and client records using CRM/ATS systems.
• Achieved placement and revenue targets through business development, networking, market research, and ongoing client and candidate engagement.
• Handle objections

Customer Service Representative / Operations Officer at Booked by PSP, USA (2026-02 – Present)

• Handle inbound and outbound calls, emails, and chat requests for HVAC, garage door, and roofing services.
• Schedule, confirm, and reschedule appointments using ServiceTitan and CRM platforms.
• Provide customers with pricing information, service timelines, and job updates.
• Coordinate technicians and dispatch operations to improve service delivery.
• Resolve customer concerns and escalate complex issues when necessary.
• Maintain accurate customer records and operational reports.

Customer Support / Operations Officer at RedCoach (2025-09 – 2026-02)

• Served as the primary point of contact across phone, email, chat, and in-person channels.
• Worked with dispatch teams and drivers to ensure reliable transportation services.
• Documented service issues and shared customer insights to improve operations.

Customer Support Specialist at Geeks On Site (2025-02 – 2025-08)

• Supported more than 20,000 customers with Tier 1 technical troubleshooting.
• Maintained a 95% customer satisfaction score.
• Reduced ticket resolution time by 28% through documentation improvements.
• Collaborated with product and engineering teams on issue tracking and resolution.

Customer Support Representative (VoIP) at Tizeti Network Ltd (2022-11 – 2025-01)

• Provided VoIP support, SIP provisioning, and call diagnostics.
• Managed customer inquiries across phone, email, chat, and social media channels.
• Resolved escalations and created onboarding guides to improve customer adoption.

Customer Support Representative at Tizeti Network Ltd (2021-03 – 2022-11)

• Handled more than 80 customer tickets daily while maintaining response times below five minutes.
• Led the implementation of smart IVR systems, reducing inbound call volume by 20%.
• Improved service delivery through proactive customer engagement.

MBA – University of East London

BSc. in Computer Science – Babcock University