Elisha Anaele

Elisha Anaele is a B.Sc. graduate in Hospitality and Tourism Management at IMO State University, a certified Hospitality facility Manager, having worked in various management capacities in 2 - 4 star hotels and other establishments in Anambra, Cross River, Enugu, Imo, Lagos and Ondo State.

A well renowned ICT/IT skilled professional with various certifications in FrontEnd website development who has undertaken various projects eg: CCTV (DVR /NVR) for hotel surveillance, Networking ( LAN / WAN), Internet Service Protocol, Hardware / Software Support and Consultancy for Education, Hospitality, Engineering and other relevant organizations in Nigeria and West Africa.

A project manager that has overseen designs and execution of engineering facilities in various parts of Nigeria.

Elisha aims to ensure that the Hospitality and Tourism industry in Nigeria is ICT/IT compliant to be able to compete favorably with their foreign counterparts through quality , luxurious Ict/IT products and services, ensuring prompt ICT/IT support and security of facilities across various industries.

WORK EXPERIENCE

Mikes Hospitality. November 2021 – Date.

Training Resource

Person. (Remote)

 Provide training materials for training.

 Recruiting and training of staff to be deployed to various hospitality facilities.

 Consulting for hotels across the states and country.

Immaculate Publication, Enugu State, Nigeria. November 2021 – Till Date. (IT Manager / Color Management Machine Support Officer).

 Ensure that the IT infrastructure is up to date.

 Maintain the networking (Lan & Wan) setup and deploying new network infrastructure when needed.

 Routine assessment and support to all IT infrastructures across the various branches of the company.

 Liaise with the company’s foreign technicians on the color management machines.

 CCTV facility maintenance and deployment.

 Advocate network security measures and correct errors by making appropriate changes and rechecking the program to ensure desired result.

 Execute administrative duties with Microsoft Office and Google Tools packages.

Mike’s Hospitality Services, Enugu State. August – October 2021. (Deployed to One World Hotels Enugu State as Training Resource Person, IT / Maintenance Manager)

 Liaise with hotel management team to conduct training for line staff to conform to best practice.

 Experiment to verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.

 Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.

 Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.

 Advocate network security measures and correct errors by making appropriate changes and rechecking the program to ensure desired result.

 Bring about ongoing hardware and software maintenance operations, including installing or upgrading hardware or software.

 Connect with department heads vendors to solicit cooperation towards resolving issues.

 Modify and manage existing database systems / direct programmers and analysts to make changes.

 Execute administrative duties with Microsoft Office and Google Tools packages.

Mike’s Hospitality Services, Enugu State. June – August 2021.

(Deployed to Blossom Heights Unique Hotel, Ebonyi State as General Manager, Training Resource Person /

IT Consultant).

 Sustain the operations of the facility, as per the Organizational chart.

 Set up and Train the management staff on organogram and chain of communication.

 Setup and implementation of the hotel short term goals.

 Maintaining over 70% occupancy rate through strategic marketing policies.

 Setup effective managerial structure for daily operations.

 Train New Staffs and Retrain exiting staffs in Post-Covid Hospitality safety ethics.

 Conduct regular briefings, training and meetings with all head of departments and Staffs.

 Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

 Handling complaints/feedback from guests, and oversee the service recovery procedures.

 Guarantee profitability of the hotel, ensure revenue /guest satisfaction targets are met and exceeded.

 Deliver hotel budget goals, set other short and long term strategic goals for the property.

 Developing improvement actions to enable cost savings.

 Examine and manage project risk, monitor progress, manage reports/documentation.

 Determine specific network hardware or software requirements, such as platforms, interfaces,

bandwidths.

 Evaluate the organization's technology use & needs to recommend improvements.

EDUCATION

National Youth Service Corp (NYSC)

• Discharge Certificate.

Imo State University, Owerri, Imo State.

• Bachelor of Science in Hospitality & Tourism Management Hospitality & Tourism Facility Management. (Bsc).

Julex Comprehensive Secondary School, Enugu State.

• West Africa Examination Council. (Waec).

Women Training Collage (WTC), Enugu State.

• First School Leaving Certificate (Fslc).

PROFESSIONALBODY

July 2019 June 2016

June 2007 May 2000