Blessing Ezikpe
Customer Support | Customer Service | Customer Success
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About
Customer Support and Customer Service candidate with 3 months of customer-care experience assisting customers through WhatsApp Business and phone calls. Skilled in customer communication, product inquiries, problem solving, active listening, and customer engagement. Proficient in Gmail, Microsoft Office, and Google Workspace, with strong adaptability to new customer support tools and platforms.
Experience
Customer Care Service - D'EAB Fragrance House - Nigeria
3 months
- Supported customers through WhatsApp Business by responding to product inquiries and purchase requests.
- Assisted customers with product purchases through WhatsApp Business and phone calls.
- Responded professionally to customer questions and provided clear product information.
- Communicated with customers to understand their needs and support successful purchases.
- Managed customer service interactions using WhatsApp Business and Gmail.
Content Creation & Videography - Personal and Collaborative Projects
- Created engaging social media content for Instagram, Facebook, and TikTok.
- Produced and edited short-form videos for digital platforms.
- Managed social media content for personal and collaborative projects.
Education
B.A.
- Religious and Cultural Studies - University of Port Harcourt
Senior Secondary School Certificate (WAEC) - Royal Rock Academy, Aba, Abia State (2022)
Junior Secondary School Certificate (BECE) - Royal Rock Academy, Aba, Abia State (2018)
First School Leaving Certificate - World of Faith Primary School (2016)
