Charles Okrigwe
IT Support Technician
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About
I am an experienced IT Support Technician with several years of business experience in the field. I have a strong passion for troubleshooting technical issues and providing effective solutions to ensure smooth operations within an organization. I possess a deep understanding of various hardware and software systems, allowing me to efficiently diagnose and resolve technical problems.
As an IT Support Technician, I have mastered a wide range of skills to effectively support users and maintain IT infrastructure. I am proficient in troubleshooting hardware and software issues, conducting system upgrades, and ensuring data security. I also excel in network administration, including setting up and configuring routers, switches, and firewalls. My expertise extends to providing user training and support, managing backups, and implementing disaster recovery plans.
With my extensive experience and expertise, I am a valuable asset in providing reliable IT support and ensuring the smooth functioning of technology systems in any organization.
Experience
Highly skilled IT Support Technician with over 5 years of experience in providing technical assistance and troubleshooting solutions. Proficient in hardware/software installation, network administration, and customer support. Committed to delivering exceptional service and resolving technical issues promptly.
Education
CompTIA A+ & ITF Certifications Exams (in View)
Microsoft 365 Professional & ITIL V4 Certificate
Google IT Support Professional Certificate,
IBM Cybersecurity Professional Certificate
IBM IT Support Professional Certificate
HealthCare IT Support Professional Certificate
Cybersecurity in Healthcare (Hospitals & Care Centers) Certificate
Bachelor Degree
UNIVERSITY OF PORT HARCOURT, Choba Port Harcourt. (B.ENG. CHEMICAL ENGINEERING)
