Christabel Nwoko

Results-driven Mass Communication Diploma holder with 3+ years proven experience in customer service, data entry, front desk administration, and teaching. Handled 50+ customer interactions daily, maintained 99% data accuracy, and wrote professional communications for schools and businesses.

Seeking Customer

Service, Data Entry, or Admin roles where strong communication, attention to detail, and remote work experience add immediate value. Available to start immediately.

Data Entry Clerk at Eduworld Global Nigeria Limited (2017-01 – 2021-12)

• Entered and verified 500+ records weekly into company database with 99% accuracy
• Cleaned and formatted raw data using MS Excel, reducing errors by 30%
• Collaborated with remote team via Zoom and email to meet daily targets
• Maintained confidentiality of sensitive client information

Customer Care Representative at Signplast Agency (2021-01 – 2022-12)

• Managed 50+ inbound/outbound calls and live chats daily, resolving 90% of issues on first contact
• Educated customers on products/services, improving customer satisfaction scores
• Documented all interactions in CRM system and escalated complex cases professionally
• Trained 2 new hires on call scripts and company procedures

Virtual Assistant & Social Media Manager at Blackstone Enterprises (2022-01 – 2023-12)

• Managed company social media presence across Instagram, Facebook, and WhatsApp
• Created weekly content calendars, designed posts with Canva, and tracked engagement
• Handled customer inquiries via DM and email, providing prompt customer service
• Supported admin team with data entry, scheduling, and online research

Receptionist at Folad Group of School (2022-01 – 2024-12)

• Served as first point of contact for visitors, staff, and parents; managed busy front desk
• Scheduled appointments, handled correspondence, and maintained filing systems
• Operated office equipment and supported admin team with typing and documentation
• Commended by management for professionalism and calm problem-solving

Virtual Assistant & Social Media Manager at Mountain of Fire Ministries (2024-01 – Present)

• Managed church social media pages: content planning, scheduling, graphics, and engagement
• Responded to DMs/comments, coordinated online events and announcements
• Handled admin tasks: email management, meeting scheduling, document preparation
• Increased online engagement through consistent posting and community interaction

Classroom Teacher - Primary Level at Notre Dame Kids Academy (2024-01 – Present)

• Taught classes of 25+ pupils, creating lesson notes and assessments for core subjects
• Communicated with parents on student progress and managed classroom records
• Improved student engagement through clear instruction and creative teaching aids
• Developed strong written and verbal communication skills used in admin roles

National Diploma in Mass Communication – Olabisi Onabanjo University (2008-12)