Destiny Oche

Data-driven Computer Science graduate with hands-on experience in Python-based data analysis, visualisation, and dashboard development. Holds an IBM Data Science Professional Certificate and a track record of applying statistical analysis and data storytelling to real-world projects. Equally experienced in client-facing roles, using data insights to improve service quality and operational decision-making.

Customer Service & Data Support Analyst at Galaxy Backbone Limited (2025-01 – 2025-12)

• Tracked and analysed customer complaint trends using CRM data, helping the team identify recurring issues and reduce escalation rates.
• Maintained compliance logs and audit-ready documentation, ensuring data integrity across operational records.
• Presented service performance insights to team leads, contributing to process improvements and improved resolution times.
• Built rapport with over 100+ clients monthly, consistently delivering tailored solutions that improved satisfaction scores.

Full Stack Python Developer (Intern) at New Vision Institute of Technology (2023-04 – 2023-10)

• Designed and deployed a full e-commerce web platform using Python and JavaScript, reducing manual order processing time.
• Wrote and maintained structured technical documentation and testing protocols, ensuring consistent system performance.
• Debugged and optimised application performance, achieving stable uptime throughout the project lifecycle.
• Collaborated with a cross-functional team of designers and product managers to translate requirements into working features.

Bachelor of Science in Computer Science – Bingham University, Karu, Nasarawa State (2024-10)