Zadok Stephen

Results-oriented professional with experience in customer service, banking operations, data analysis, administration and customer relationship management. Skilled in handling customer enquiries and complaints, resolving service-related issues, investigating transactions, managing escalations, maintaining accurate records and delivering professional customer support. Possess strong communication, analytical, problem-solving, organizational, and interpersonal skills, with the ability to work effectively both independently and as part of a team.

Experienced in working in structured, customer-focused environments and committed to delivering efficient solutions while maintaining a high standard of professionalism. Currently seeking opportunities in Customer Service, Customer Support, Customer Success, Banking Operations, Administration, Data Analysis, and Operations.

Customer Service Representative - Jaiz Bank PLC Nigeria - Nigeria

(2025-02)

• Provide professional and timely assistance to customers through various communication channels, ensuring enquiries and complaints are properly addressed.
• Handle customer enquiries relating to accounts, transactions, cards, payments, transfers and other banking services.
• Investigate customer complaints and transaction-related issues while coordinating with relevant internal departments for resolution.
• Escalate complex or unresolved cases appropriately and follow up to ensure timely resolution.
• Communicate clearly and professionally with customers while maintaining a customer-focused approach.
• Document customer interactions, complaints, investigations and resolutions accurately.
• Assist customers with understanding banking products, services, procedures and applicable requirements.
• Identify customer needs and provide appropriate information or solutions within established policies and procedures.
• Maintain confidentiality and handle customer information responsibly.
• Work effectively within a target-driven environment while maintaining service quality and professionalism.

Data Analyst / Data Support - Accenture North America

(2024-07 - 2024-10)

Internship

• Collect, organize and review data to support business and operational activities.
• Maintain accurate records and identify inconsistencies or errors in datasets.
• Analyze information to identify trends, patterns and areas requiring attention.
• Prepare reports and summaries to support decision-making.
• Use spreadsheets and data tools to organize, clean and present information.
• Ensure data accuracy, completeness and confidentiality.
• Collaborate with team members to obtain and validate relevant information.

Customer Service Representative / Administrative Experience - Ison Bpo MTN process - Nigeria

(2019-03 - 2022-11)

• Responded to customer enquiries and provided accurate information in a professional manner.
• Assisted with administrative processes, documentation and record keeping.
• Managed multiple tasks while maintaining accuracy and meeting deadlines.
• Maintained effective communication with customers, colleagues and other stakeholders.
• Supported day-to-day operations and contributed to efficient service delivery.
• Handled sensitive information with discretion and professionalism.

Higher National Diploma (HND) - Business Administration & Management - Temple gate polytechnic Aba Abia State (2019)