Lydia Lami

B.Sc. Biochemistry graduate and entry-level customer support candidate with hands-on experience managing customer support operations using Zendesk. Skilled in handling customer inquiries, managing support tickets, writing professional customer responses, documenting customer interactions, and escalating issues to appropriate support teams.

Strong written and verbal communication, attention to detail, patience, accountability, and problem-solving skills. Experienced with customer support and collaboration tools, with an interest in developing knowledge of CNG products, safety standards, and customer service operations.

Academic Research Support - Independent Research Projects - Abuja, Nigeria

• Communicate with clients to understand project requirements, clarify expectations, and provide updates on ongoing assignments.
• Respond to client questions and requests professionally throughout project work.
• Organize research materials, project requirements, and supporting documentation for multiple assignments.
• Manage multiple assignments while maintaining attention to detail and agreed timelines.
• Prepare, organize, and maintain project documents and supporting materials.

B.Sc. - Biochemistry - Veritas University, Abuja (2020-01 - 2024-12)