Efemena Akpotu
Administrative Assistant | Virtual Assistant | Customer Service Representative
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About
Results-driven Administrative and Communications professional with experience in school administration and broadcast media operations. Holds a B.Sc. in Mass Communication and demonstrates hands-on expertise in office coordination, records management, appointment scheduling, email management, data entry, front desk operations, and multi-channel customer service. Known for meticulous attention to detail, discretion with confidential information, and the ability to maintain accuracy and professionalism under pressure.
Equally effective in on-site and fully remote environments, with strong proficiency across Microsoft Office, Google Workspace, Zoom, Slack, and Microsoft Teams.
Experience
Administrative Assistant at Kingsville School (2024-01 – Present)
- Serve as the central administrative hub for a busy school office, streamlining daily operations and ensuring seamless coordination across departments.
- Manage front desk duties including receiving visitors, directing phone calls, and handling parent, student, and staff enquiries in a professional and timely manner.
- Oversee comprehensive records management for student files, staff documentation, and institutional reports, enforcing strict confidentiality and data accuracy protocols.
- Coordinate scheduling for meetings, school activities, and internal communications, proactively managing shared calendars to prevent conflicts.
- Prepare, proofread, and distribute official correspondence, notices, and administrative reports to zero-error standards.
- Support data entry, filing, document preparation, and general office coordination across multiple administrative functions simultaneously.
Administrative and Media Support Assistant at AIT (Africa Independent Television) (2022-01 – 2023-12)
- Supported daily administrative and media operations within a high-pressure live broadcast environment, maintaining accuracy and composure under tight deadlines.
- Coordinated guest logistics, managed incoming calls, and provided production documentation support to on-air presenters and production staff in real time.
- Maintained detailed call logs, broadcast schedules, and internal communication records in a fast-paced newsroom setting.
- Assisted with listener engagement initiatives and contributed to social media communication, increasing audience interaction and brand visibility.
- Served as a communications liaison between internal teams, external guests, media clients, and the listening audience, ensuring clear and professional information flow.
- Demonstrated strong multitasking ability, managing administrative tasks and media coordination functions concurrently across shifting priorities.
Education
Bachelor of Science (B.Sc.) in Mass Communication – Baze University (2021-01 – 2024-12)



