Egbe Prince
Guest Services Agent | Front Office Professional
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About
Professional and customer-focused Guest Services Agent with over five years of experience in hotel and resort operations. Skilled in front office administration, guest relations, reservations, check-in/check-out procedures, complaint resolution, cash handling, and coordinating with housekeeping and other departments to deliver exceptional guest experiences. Proficient in Valina PMS software with a proven ability to remain calm under pressure while maintaining the highest standards of hospitality.
Passionate about creating memorable guest experiences and contributing to the success of a world-class hospitality team.
Experience
Front Office Supervisor - Crown City Park & Resort, Lagos - Lagos
(2023-01 - 2026-06)
- Supervised daily front office operations and ensured smooth guest service delivery.
- Assisted guests with reservations, check-in, check-out, and billing.
- Resolved guest complaints promptly and professionally.
- Coordinated closely with housekeeping and maintenance to ensure room readiness.
- Trained and mentored front office staff on customer service standards.
- Prepared daily reports and monitored occupancy status.
- Maintained high guest satisfaction through excellent service delivery.
Guest Services Agent - Crown City Park & Resort, Lagos - Lagos
(2021-01 - 2022-12)
- Welcomed guests warmly and ensured a positive first impression.
- Processed guest arrivals and departures accurately.
- Managed reservations using Valina PMS software.
- Responded promptly to guest inquiries and requests.
- Handled telephone calls and email correspondence professionally.
- Processed payments and maintained accurate guest records.
- Worked with other departments to ensure seamless guest experiences.
Receptionist - Passy Hotel
(2020-01 - 2021-12)
- Received and welcomed guests professionally.
- Managed reservations and room allocations.
- Answered telephone inquiries and handled guest requests.
- Maintained accurate guest records and billing information.
- Assisted in resolving guest concerns efficiently.
Education
Bachelor of Science (B.Sc.) - Electronics and Computer Technology - University of Calabar (2015-06)
National Youth Service Corps (NYSC) - Mudi Secondary School, Kamba (2016-01 - 2017-12)
