Emmanuel Hanson

Customer-focused banking professional with experience in customer service operations and business development within the financial services sector. Skilled in resolving customer issues, managing client relationships, driving customer acquisition, and promoting banking products. Strong understanding of retail banking processes, customer engagement, compliance procedures, and relationship management. Passionate about delivering excellent service and contributing to business growth.

Customer Service Officer at Wema Bank Plc (2020-11 – 2023-03)

• Provided professional support to customers by handling inquiries, complaints, and requests promptly and efficiently.
• Assisted customers with account opening, account updates, ATM card issues, transaction inquiries, and other banking services.
• Resolved customer complaints while ensuring a positive customer experience and timely follow-up.
• Educated customers on digital banking solutions, including mobile banking and self-service platforms.
• Verified customer information and documentation in line with KYC and regulatory requirements.
• Maintained accurate customer records while ensuring confidentiality of sensitive information.
• Collaborated with operations and branch teams to resolve customer issues and improve service delivery.
• Identified customer needs and recommended appropriate banking products and services.

Business Development Officer at Wema Bank Plc (2023-04 – 2026-05)

• Developed and maintained relationships with prospective and existing customers to support business growth and customer retention.
• Identified new business opportunities through market research, customer referrals, and direct engagement.
• Promoted Wema Bank products and services, including account solutions, digital banking platforms, and other financial offerings.
• Assisted customers in selecting banking solutions that matched their personal and business needs.
• Supported customer acquisition efforts by onboarding new customers and growing the bank's customer base.
• Managed customer follow-ups and relationship activities to improve engagement and long-term loyalty.
• Worked with branch teams to achieve business targets and improve overall customer experience.
• Ensured customer onboarding processes complied with KYC requirements and internal banking policies.
• Prepared reports on customer activities, sales performance, and business development progress.

Bsc in Banking and Finance – Olabisi Onabanjo University