Evbaze Ihyawoh

Customer-focused banking professional with several years of experience in retail banking operations, cash handling, and customer service. Skilled in account management, transaction processing, and resolving customer inquiries efficiently. Known for strong attention to detail, excellent communication skills, and the ability to work effectively in fast-paced financial environments. A dependable team player committed to delivering excellent service and supporting organizational goals.

Supervisor (Assistant Manager – Administration) - D&S Consult

(2023-09 - 2025-07)

• Supervised daily operations and coordinated team activities to ensure smooth office workflow.
• Managed administrative processes including documentation, filing, and correspondence.
• Organized and coordinated meetings, events, and internal communications.
• Maintained effective communication across departments to support operational efficiency.
• Welcomed and assisted visitors and clients, ensuring professional customer service.
• Resolved customer complaints and responded to inquiries promptly.

Customer Service Officer (Associate Staff) - Access Bank PLC

(2019-04 - 2020-12)

• Provided front-desk banking services and responded to customer inquiries and requests.
• Processed account opening applications and ensured accurate documentation.
• Handled ATM dispense error complaints and resolved customer issues.
• Processed debit card requests and facilitated card issuance.
• Managed cheque book requests and distribution.
• Maintained and organized account opening documentation.
• Contacted customers regarding account services and updates.
• Activated dormant accounts according to bank policies.
• Promoted and encouraged customers to adopt mobile and internet banking services.

Cash & Teller Services Officer (Associate Staff) - Diamond Bank PLC

(2013-02 - 2019-04)

• Processed cash deposits and withdrawals while ensuring accuracy and compliance with banking procedures.
• Posted transactions to customers' accounts and verified account balances.
• Facilitated funds transfer transactions for customers.
• Processed foreign currency transactions and remittance services.
• Handled Western Union and Remita transactions.
• Monitored ATM operations and carried out reconciliation procedures.
• Maintained accurate records of financial transactions and daily balancing activities.

Bachelor of Science - History & International Studies - Ambrose Ali University (2005)

Diploma - Travel and Agency Management - International School of Aviation (2011)