Faizat Alabi

Technology-driven graduate with a B.Sc. in Microbiology and practical experience in customer support, technical operations, AI-powered automation, and digital solutions development. Experienced in building automated workflows, integrating APIs, troubleshooting technical issues, and working with AI tools and business applications. Hands-on experience with Python, JavaScript, Make.com, OpenAI, webhooks, JSON, Supabase, GitHub, and website development.

Strong customer service, communication, problem-solving, and documentation skills, with the ability to support users, learn new technologies, and contribute to IT operations. Seeking an IT Support Intern opportunity to expand practical knowledge of IT infrastructure, Windows administration, networking, and enterprise systems while contributing existing technical and automation skills.

Independent AI Automation Developer - EMPRESS AI AUTOMATIONS

(2025)

• Design and develop AI-powered business automation workflows.
• Build integrations using Make.com, OpenAI, APIs, webhooks, and JSON.
• Troubleshoot workflow errors, test automation scenarios, and improve system reliability.
• Develop solutions that reduce repetitive administrative and customer support tasks.
• Work with JavaScript, GitHub, Cloudflare, and other development tools.
• Explore AI agents and automated business processes.

AI Data Annotator & POV Contributor - ATLAS

(2026-01 - 2026-04)

• Performed AI data annotation and evaluation tasks according to project guidelines.
• Reviewed and labelled data to support AI model development.
• Evaluated AI-generated outputs for quality and accuracy.
• Followed detailed technical instructions and maintained consistency.

AI Data Evaluator - MICRO1 – YELLOWSTONE ROBOTICS

(2025-08 - 2025-10)

• Evaluated and reviewed AI-generated outputs.
• Rewrote responses to improve quality, accuracy, and relevance.
• Worked with structured guidelines and quality requirements.
• Contributed to AI training and evaluation datasets.

Client Support Officer - EASIMONIE (OPay)

(2025-01 - 2025-08)

• Provided customer and account support.
• Assisted with account-related enquiries and documentation.
• Responded to customer issues and supported resolution processes.
• Maintained accurate customer records and administrative information.

Administrative & Customer Support Officer - SNAPPY CREDIT

(2024-02 - 2024-12)

• Managed approximately 250–300 customer interactions daily through telephone, email, and live chat.
• Responded to customer enquiries and helped resolve complaints.
• Maintained customer records and prepared administrative reports.
• Supported daily administrative operations and customer communication.
• Developed strong communication, multitasking, and problem-solving abilities.

Administrative Intern - IPAJA PRIMARY HEALTH CARE

(2024-04 - 2024-09)

• Assisted with administrative operations, scheduling, and record management.
• Maintained confidential records and organised documentation.
• Supported daily office activities and information management.

Bachelor of Science (B.Sc.) - Microbiology - Kwara State University (2021 - 2025)