
Favour Chukwudi
Customer Service & Operations Assistant
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About
Organized and detail-oriented professional with experience in administration, operations support, customer communication, and digital content creation. Strong written communication skills, efective time management, and the ability to multitask in fast-paced environments. Adaptable, reliable, and skilled at supporting day-to-day business operations.
Experience
Digital content creator at Self employed (2024-10 – Present)
- Create engaging video content and voiceovers for personal brand growth and audience engagement.
- Skilled in video editing using CapCut and using Canva to produce polished, professional content.
- Develop creative ideas that communicate messages clearly and relate to a target audience.
- Manage social media platforms and build online presence through consistent content delivery.
Business Owner and sales lead at August15 cakes (2022-01 – Present)
- Oversee day-to-day operations including production, sales, and customer service.
- Manage inventory, budgeting, and vendor relationships.
- Coordinate order fulfillment, delivery logistics, and customer satisfaction.
- Developed marketing strategies (social media, word of mouth) to grow brand visibility.
- Developed and executed unique recipes for custom cakes and pastries.
Nysc Admin and Human Resources Assistant at Ministry of information and strategy (2024-01 – 2024-11)
- Drafted HR policies for corp members and facilitated onboarding processes.
- Conducted orientation programs and maintained accurate personnel records.
- Supported recruitment activities and assisted in onboarding new corp members.
- Organized and led department tours to improve understanding of internal structures.
- Handled documentation, clearance letters, and personnel recordkeeping.
Direct Sales Agent at Warehouse 24 (2023-06 – 2023-07)
- Promoted platform features to potential retailers and facilitated sales.
- Conducted field outreach to onboard new users.
- Trained retailers on platform navigation to enhance user experience.
- Increasing the number of retailers using the platform
- Reaching out to potential retailers, promoting the platforms benefits and persuading them to purchase products from the website.
Education
BA in English language and literary studies – University of Port Harcourt, Rivers State (2016-09 – 2021-11)
