Fedora Chukwuyem

Customer-focused professional with strong communication, problem-solving, and relationship management skills. Experienced in handling enquiries, resolving complaints, and providing timely, professional support while ensuring customer satisfaction.

Customer Service Officer - Marvelzone - Agbor, Delta State

(2025-03 - 2026-06)

• Responded to customer enquiries and provided timely assistance across phone, WhatsApp, email, and other communication channels.
• Handled customer complaints and requests professionally, ensuring prompt resolution and follow-up.
• Maintained accurate customer records and updated databases with relevant information.
• Followed up with clients on enquiries, transactions, documentation, and outstanding requests.
• Built and maintained positive relationships with customers and realtors.
• Collaborated with internal departments to resolve customer issues and improve service delivery.
• Prepared and shared relevant information, updates, and promotional materials with customers.

Customer Service/Front Desk Officer - Samsung Resolution Center

(2024-06 - 2024-12)

• Welcomed customers and provided professional front-desk support.
• Attended to customer enquiries, complaints, and service requests promptly.
• Registered customers and accurately recorded service and repair details.
• Assisted customers with product and service-related information.
• Coordinated with technical teams to ensure timely resolution of customer issues.
• Followed up on pending repairs and kept customers informed of service updates.
• Maintained accurate customer records and ensured a smooth customer experience.

B.Sc - Mass Communication - University of Delta Agbor (2022-12 - 2026-08)