Fridaus Abdullahi

Dedicated Virtual Assistant with 3 years of experience streamlining operations for executives and small businesses. Specializes in calendar management, client communications, and implementing digital workflow solutions that enhance productivity. Reduced administrative overhead by 35% for clients through automated systems and proactive task management. I work independently while maintaining seamless integration with client teams.

CUSTOMER SERVICE REPRESENTATIVE at Home Starter Solutions (2024 – 2025)

• Responded to customer inquiries via phone, email, and chat, providing detailed product information and guiding them through the ordering process.
• Assisting customers in selecting the right home starter packages based on their needs, budget and delivery location.
• Walked customers through website navigation and checkout processes, reducing cart abandonment and increasing completed purchases.
• Maintained upto date customer records and order histories in CRM platforms such as Zendesk or Zoho desk.
• Followed up with new customers to confirm delivery satisfaction and encourage rpeat business or referrals.

CUSTOMER SUPPORT SPECIALIST at Wider Reach LLC (2023 – 2024)

• Maintained a 97%+ satisfaction rating by providing clear, empathic, and solutions-focused support in a fast-paced remote environment.
• Collaborated with producyts and tech teams to report user pain points and improve customer-facing features and FAQs.
• Educated customers on new features, updates and best practices, increasing product adoption and and user engagement.
• Delivered prompt and professional customer support via phone, email, and live chat, resolving technical and account-related inquiries.
• Resolved escalated issues quickly while maintaining a calm, customer-first approach, contributing to decrease In churn rate.

ADMINISTRATIVE ASSISTANT at Electricity management service agency (2022 – 2023)

• Managed daily office operations, correspondence and documentation for electricity supply and maintenance request.
• Scheduled appointments and cordinated field visits for technical teams, improving service delivery efficiency.
• prepared and processed service request forms, disconnection notices and reconnection documentation in compliance with regulatory standards.
• Supported the HR and financial departments in payroll coordination for staffs and technicians.
• Handled customers enquires and complaints regarding electricity billing, outages and meter issues, ensuring timely resolution.

BSc in Biological Science – University of Abuja, Nigeria (2018 – 2022)