Palang Sunday

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Customer Service Support at NIMC (2024-07 – 2025-02)

• Assisted customers with NIMC registration.
• Promoted corporate consumer awareness and customer satisfaction regarding the identity management sector with 10% success rate.
• Ensured that corporate customer complaints are attended to and resolved.
• Managing customer interactions with professionalism and accuracy.

IT support at JUTH jos university teaching hospital (2023-03 – 2024-06)

• Worked with the corporate data warehousing team to input and maintain patient information in enterprise electronic medical records.
• Provide technical assistance to the employees who use your facility's technology programs.
• Fixed hardware and software problems with 10% success rate
• Managed administration and communication and coordination within internal departments
• Directly supervised a team of up to 20 agents

Customer service Representative at Century 21 freedom group (2022-02 – 2023-01)

• Provided customer support to internal and external customers with a 15% turnover
• Resolved customer complaints and ensure calls are handled in a professional and prompt manner.
• Contributed to the company's highest quarterly customer satisfaction rate of 92%.
• Consistently earned "above average" or "excellent" on-call quality evaluations.

Customer service Representative at Outsource global technologies (2021-02 – 2022-02)

• Answer an average of 100 calls per day in a high-volume call center environment.
• Answered product and service questions.
• Met customer call guidelines for service levels, handling time, and productivity.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customers needs and resolving concerns.

Bachelor Degree B.Sc. in Political Science – UNIVERSITY OF JOS, PLATEAU STATE, NIGERIA (2012 – 2019)