Miebaikebina Dose

Detail-oriented administrative and customer service professional with over eight years of experience spanning client relations, records management, project coordination, and office operations across the healthcare, technology, and education sectors. Skilled in onboarding clients onto Electronic Medical Record (EMR) systems, managing documentation and correspondence with a high level of accuracy and confidentiality, and coordinating stakeholder communication to support smooth project mobilization. Holds a B.A.

Ed. in Arts Education (History and Diplomacy) from Niger Delta University. Recognized for adaptability, strong organizational skills, and a consistent record of maintaining accurate records while contributing to positive client and stakeholder experiences. Committed to continuous learning and eager to apply proven administrative and client support expertise to drive operational efficiency within a growth-focused organization.

Customer Service Representative - MEDICAID RADIO-DIAGNOSTICS & CLINICS

(2025-01 - 2026-07)

• Onboarded new clients onto the Electronic Medical Record (EMR) system, ensuring accurate setup and a smooth transition to digital workflows.
• Delivered prompt, professional assistance in response to client inquiries, contributing to a positive and consistent client experience.
• Escalated complex issues to the appropriate support teams, ensuring timely resolution and minimal disruption to client operations.
• Monitored and supported client adoption of the EMR system, improving overall utilization and confidence in the platform.
• Maintained accurate, up-to-date records of client interactions and support activities to ensure consistent service continuity.
• Gathered and communicated client feedback to internal teams, supporting continuous improvement of the EMR system and support processes.

Admin Officer - PRESCO TECHNOLOGIES LIMITED

(2018-03 - 2024-11)

• Maintained accurate, job-specific records to support compliance and operational continuity across multiple projects.
• Monitored and managed client relations, including coordinating project and progress meetings, site visits, and related correspondence.
• Supported the Project Manager in arranging and coordinating logistical and administrative requirements for project mobilization.
• Prepared and submitted weekly and monthly project reports, including photographs, schedule updates, and design updates, ensuring timely stakeholder communication.
• Coordinated administrative activities across multiple stakeholders, supporting the timely completion of scheduled project deliverables.
• Streamlined documentation and correspondence processes to maintain accurate and accessible project records.

Administrative Officer (National Youth Service Corps) - COLLEGE OF EDUCATION, BENIN CITY, EDO STATE - Benin City, Edo State

(2016-06 - 2017-05)

• Managed student records, staff documentation, and official correspondence with a high level of accuracy and confidentiality.
• Assisted in the planning and execution of academic events, examinations, and departmental activities.
• Coordinated daily administrative operations to ensure the smooth functioning of academic and non-academic activities.
• Maintained organized documentation systems to support efficient retrieval and reporting of institutional records.
• Liaised with academic and administrative staff to ensure accurate communication of schedules and departmental updates.

B.A. Ed. - Arts Education (History and Diplomacy) - Niger Delta University (2015)