Gospel James
Customer Service Professional
Talent
LagosMember since August 24, 2026
AI Data AnnotationData LabelingText AnnotationImage AnnotationData ValidationQuality AssuranceDataset ReviewResearchDocumentationCritical ThinkingAttention to DetailRemote CollaborationMicrosoft ExcelGoogle SheetsSQLPower BIGoogle WorkspaceMicrosoft OfficeCustomer ServiceCustomer Support & Issue ResolutionComplaint HandlingCustomer Relationship BuildingActive ListeningService RecoveryCommunication (Verbal & Written)Microsoft Office (Excel, Word)Basic TroubleshootingRecord ManagementData Entry & ReportingProblem-solving
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About
Friendly and reliable Customer Service Professional with strong communication and problem-solving skills. Experienced in responding to inquiries, resolving issues, handling complaints with empathy, and maintaining accurate records. Adept at explaining information clearly and ensuring customer satisfaction. Seeking a Customer Service Representative role to contribute excellent service, empathy, and professionalism.
Experience
Customer Support & Data Assistant - Falcon Eye Clinic - Lagos, Nigeria
(2023-10 - 2024-07)
- Responded to customer and staff inquiries daily, providing clear assistance and solutions.
- Handled complaints with empathy and escalated difficult cases appropriately.
- Maintained accurate reports and records, reducing documentation errors by 20%.
- Explained insights and information to non-technical users to support better decision-making.
- Supported the team in meeting service targets through timely and reliable assistance.
- Collaborated with colleagues to improve workflow and customer satisfaction.
Education
Bachelor's Degree - Information Technology - National Open University of Nigeria
Skills
Customer Service Professional
