Grace Ekerette

ACIPM-certified HR and People Operations professional with practical experience supporting recruitment, onboarding, employee relations, performance management, workforce planning, employee records, payroll inputs, staff development and HR reporting in a fast paced retail environment. In my current role as a Checkout Manger, I handle a team of 50+ employees and support workforce planning across 4 branches. My work includes maintaining employee records, checking attendance and leave data for payroll, coordinating induction and performance reviews, documenting disciplinary matters and responding to day-to-day employee concerns.

I bring practical, employee-focused approach, strong attention to confidentiality and documentation. I am seeking a role where I can contribute to reliable employee services and effective HR administration.

Checkout Manager (People Operations and HR Support) - Market Square Limited (Retail Supermarket Chain) - Abuja

(2021-04)

• Led day-to-day employee and workplace matters for a direct team of 50+ employees, addressing routine concerns and work with branch leadership on issues requiring management attention.
• Coordinate recruitment and on boarding for frontline roles, supporting new hires and delivering induction and policy briefings to help new employees understand workplace expectations.
• Maintain employee records, personnel files, attendance documentation and leave records for 50 employees, checking that information is accurate, organized and handled confidentially.
• Prepare monthly headcount, attendance and turnover reports for management to support workforce decision across the home branch.
• Supported employee engagement and retention through structured on boarding, staff development and regular communication with employees about issues affecting performance and attendance.
• Document and support grievance and disciplinary process including 2+ gross misconduct cases while maintaining confidentiality, fairness and adherence to company rules.
• Organized monthly staff training and HR policy briefings, contributing to a reported 15% improvement in policy adherence audit scores.
• Support workforce planning for a population of over 170 crew members in my branch and other branches within the north region, helping identify staffing gaps and contributing to a 30% reduction in understaffing incidents.

Relationship Officer - Sterling Bank Plc-National Assembly - Abuja

(2018-05 - 2020-12)

• Managed client administration and documentation for a portfolio of corporate and retail clients in a highly regulated financial services environment.
• Collaborated with compliance, credit, and operations teams to ensure accurate documentation, KYC compliance, and regulatory adherence.
• Maintained client records and reporting for a portfolio tracked against monthly deposit targets, using CRM and SaaS tools to support accurate monthly management reporting.
• On boarded over 20 new corporate clients, driving a 30% increase in business volume over 3 months through faster documentation turnaround and proactive client follow-up.
• Built stakeholder relationships across compliance, credit, and operations teams, resolving documentation bottlenecks that cut on boarding turnaround time by 3 days.

BSc - Business Administration - Akwa Ibom State University, Akwa-Ibom (2017 - 2017)