Helen Eze

Customer Support Specialist with 2 years of experience in customer communication, order management, appointment scheduling, and issue resolution. Skilled in handling customer inquiries, resolving complaints, coordinating requests, and building positive client relationships. Experienced in using customer support and team collaboration tools, including HubSpot, Freshdesk, Slack, Discord and Microsoft Teams.

Also brings hands-on experience in AI and workflow automation, with practical project experience using Zapier, Make, and n8n to design, build, and test automated workflows. A Wattpad Ambassador with volunteer experience in content review, reader recommendations, and applying content guidelines. A proactive, adaptable, and tech-savvy professional committed to delivering excellent customer experiences and supporting efficient business operations.

Customer Support Representative at Buj Shawarma & Grills (2025-05 – 2025-10)

• Managed customer inquiries and orders, providing friendly and timely service to ensure a positive customer experience.
• Coordinated customer orders, arranged deliveries, and booked rides while maintaining clear communication with customers.
• Resolved customer complaints and service issues professionally, helping maintain customer satisfaction and build positive relationships.

Customer Support Representative at Jofat Eze & Co (2024-02 – 2024-12)

• Handled customer inquiries and complaints via email, phone calls, and WhatsApp, providing timely and professional assistance
• Coordinated virtual communications and supported team collaboration using productivity and CRM tools.
• Managed client relationships by scheduling appointments, following up on inquiries, and assisting prospective clients.
• Provided remote administrative support, including email management, document preparation, and calendar coordination to ensure smooth daily operations.
• Organized and maintained digital files and records using cloud-based tools, improving accessibility and workflow efficiency.
• Maintained client records and supported daily customer service operations to ensure smooth communication and service delivery.

Bachelor of Laws (LLB) – Nnamdi Azikiwe University (2026-07)