Osahenrumwen Aigbokhan

Professional and customer-focused Receptionist and Administrative Support professional with over four years of experience providing front desk services, office administration, customer relations, records management, scheduling, and administrative support in healthcare and nonprofit environments. Skilled at welcoming visitors, handling telephone and email inquiries, maintaining confidential records, coordinating appointments, and ensuring smooth day-to-day office operations. Proficient in Microsoft Office Suite, data entry, and office management with excellent communication, interpersonal, and organizational skills.

Health Assistant (Auxiliary Nurse) at Jethrone Hospital and Diagnostic Centre (2024-06 – 2025-03)

• Welcomed patients and visitors professionally while providing excellent customer service.
• Registered patients and verified personal information accurately.
• Scheduled appointments and coordinated patient flow to reduce waiting time.
• Answered telephone inquiries and directed calls to appropriate departments.
• Maintained confidential patient records and documentation.
• Assisted with administrative duties to ensure smooth daily operations.
• Responded to patient enquiries courteously and professionally.
• Improved patient experience by ensuring efficient registration and timely communication.

Healthcare Assistant at Jubilee Medical Centre (2022-02 – 2023-12)

• Assisted with front desk activities during busy periods.
• Maintained accurate patient records and administrative documentation.
• Scheduled follow-up appointments and updated patient information.
• Responded to enquiries from patients and visitors.
• Supported office organization and filing systems.
• Collaborated with healthcare professionals to ensure efficient service delivery.
• Maintained accurate documentation while supporting excellent patient care and customer service.

Administrative Assistant at Genius Hub Global Initiative (2020-06 – 2021-12)

• Served as the first point of contact for clients, visitors, and stakeholders.
• Received visitors and directed them appropriately.
• Managed incoming phone calls, emails, and correspondence.
• Scheduled meetings, appointments, and organizational events.
• Maintained electronic and physical filing systems.
• Prepared reports, letters, and administrative documents.
• Managed office supplies and supported daily office operations.
• Coordinated communication between staff, vendors, and external partners.
• Maintained databases and organizational records using Microsoft Excel.
• Improved office organization through effective filing and document management.
• Enhanced communication and scheduling efficiency across departments.

Bachelor of Science (B.Sc.) in Business Administration – Ambrose Alli University (2012 – 2016)

National Youth Service Corps – National Youth Service Corps (NYSC) (2017)