Henry Louis

Results-driven Customer Support and Quality Assurance Specialist with proven experience delivering exceptional customer experiences in fast-paced environments. Skilled in handling customer inquiries, resolving complaints professionally, and maintaining high service standards across digital and phone support channels. Adept at using CRM platforms, AI-powered productivity tools, and communication technologies to improve efficiency and customer satisfaction.

Known for strong problem-solving abilities, attention to detail, emotional intelligence, and the ability to remain calm under pressure. Recognized for outstanding QA performance and excellent customer relationship management. Passionate about helping customers, supporting teams, and contributing to organizational growth.

Customer Service & Quality Assurance Specialist at Mwanga Limited (2025-01 – 2026-01)

• Managed customer inquiries, complaints, and support requests across phone, email, and digital platforms.
• Delivered professional and empathetic customer support, ensuring high levels of customer satisfaction and retention.
• Conducted Quality Assurance reviews to ensure compliance with customer service standards and company policies.
• Utilized CRM systems to maintain accurate customer records and track issue resolution.
• Assisted in improving response efficiency and customer experience through effective communication and problem-solving.
• Collaborated with team members to resolve escalated customer concerns quickly and professionally.
• Consistently maintained a positive attitude while handling high-volume customer interactions.
• Received recognition and awards for outstanding QA performance and excellent customer service delivery.

Bachelor of Science in Microbiology