Immaculate Chiemela

Results-driven Sales Executive with hands-on experience in retail and petroleum sales, customer relationship management, and revenue generation. Demonstrated ability to consistently meet and exceed sales targets through effective upselling, cross-selling, and consultative selling techniques. Holds a B.Sc. in Accounting from Abia State University, bringing a strong analytical foundation to sales strategy and financial reporting.

Skilled in managing high-volume customer interactions, resolving complaints professionally, and maintaining accurate transaction records. A proactive team player who thrives in fast-paced, target-driven environments.

Sales Executive - Hemekon Enterprise - Delta State

(2024-01 - 2025-12)

• Assisted 100–200+ customers daily in product selection, delivering personalised recommendations that improved customer satisfaction and repeat purchases.
• Achieved and exceeded monthly sales targets by 15–25% through effective upselling and cross-selling of high-margin products.
• Managed shelf stocking, merchandising, and product displays, increasing product visibility and boosting sales of featured items by up to 20%.
• Monitored inventory levels and coordinated restocking, reducing stock shortages by 30% and ensuring product availability.
• Processed 80–150 daily transactions using POS systems with high accuracy, maintaining error rates below 1%.
• Handled customer inquiries, complaints, and returns professionally, resolving over 90% of issues on first contact.
• Conducted product promotions and in-store marketing activities, contributing to increased foot traffic and daily sales volume.
• Collaborated with team members to meet daily sales goals and improve overall store performance.

Customer Service Officer - Uvuoma Microfinance Bank Ltd - Umuahia

(2023-01 - 2024-12)

• Attended to customers professionally, addressing inquiries, resolving complaints, and providing accurate information on bank products and services.
• Processed customer account transactions including deposits, withdrawals, and transfers, ensuring accuracy and compliance with banking procedures.
• Maintained and updated customer records in the bank's database, ensuring data integrity and confidentiality at all times.
• Assisted customers with account opening documentation, loan application processes, and other banking formalities.
• Collaborated with internal departments to resolve customer issues promptly, contributing to high customer satisfaction and retention.

NYSC Corp Member — Marketing Teacher - Abarikpo Community School - Ahoada East, Rivers State

(2025-01 - 2026-12)

• Delivered structured Marketing lessons to secondary school students, covering core concepts such as market research, consumer behaviour, and sales strategies.
• Developed lesson plans and teaching materials that simplified complex marketing topics for better student understanding and engagement.
• Assessed student performance through assignments and tests, tracking progress and providing feedback to improve learning outcomes.
• Contributed to the school community by participating in extracurricular activities and supporting overall school development initiatives.

Storekeeper - Everyday Supermarket - Ikenegbu, Owerri

(2018-01 - 2018-12)

• Managed and organised stock inventory, ensuring accurate records of goods received, stored, and dispatched.
• Conducted routine stock counts and reconciled physical inventory against store records to minimise discrepancies.
• Coordinated with suppliers to ensure timely delivery and proper documentation of incoming goods.
• Maintained a clean, organised, and well-labelled store environment to facilitate easy retrieval of items and efficient stock management.
• Reported damaged, expired, or slow-moving stock to management and assisted in stock replenishment planning.

B.Sc. - Accounting - Abia State University, Uturu (2019-01 - 2023-12)

NYSC Service Year - Rivers State (2025-01 - 2026-12)

West African Senior School Certificate (WASSCE) & NECO - Federal Government College, Okigwe, Imo State (2012-01 - 2018-12)