Iyabode Adegoke

Dedicated Customer Support and Client Service Professional with experience supporting customers in the banking and financial services sector. Skilled in customer onboarding, issue resolution, relationship management, digital banking support, and CRM systems. Proven ability to deliver exceptional customer experiences, improve customer adoption of digital solutions, and maintain strong client relationships.

Proficient in HubSpot, Zendesk, Google Sheets, and customer engagement strategies that enhance customer satisfaction and retention.

MARKETING OFFICER / CUSTOMER SUPPORT REPRESENTATIVE at Uconnect Services (2016-08 – Present)

Provided frontline customer support for banking products and services, assisting customers with account-related inquiries and digital banking solutions.

• Guided customers through onboarding processes and supported adoption of GTWorld App, 737 USSD Banking, and Internet Banking platforms.
• Resolved customer concerns and escalated complex issues to appropriate departments, ensuring timely and satisfactory resolution.
• Maintained accurate customer records and interactions using CRM and reporting tools.
• Conducted customer engagement initiatives that improved customer satisfaction, loyalty, and retention.
• Educated customers on available banking products, services, and self-service digital channels.
• Collaborated with internal teams to deliver seamless customer experiences and service excellence.

Higher National Diploma (HND) in Banking & Finance – Lagos State Polytechnic (2015-01)