Jennifer Fred

Results-driven Customer Service Representative with experience handling high volumes of customer inquiries across phone, email, and live chat channels. Proven ability to resolve complaints efficiently, maintain accurate CRM records, and deliver exceptional customer experiences. Skilled in communication, conflict resolution, problem-solving, and relationship management, with a demonstrated 95% customer satisfaction rate.

Adept at working independently in remote environments while managing multiple priorities and meeting performance targets.

Virtual Assistant / Administrative Support at Remote (2023 – Present)

• Delivered virtual support via phone and email
• Managed calendars, emails, and administrative tasks to support daily operations.
• Maintained digital records, generated reports, and ensured timely follow-up with clients.
• Reduced average complaint resolution time by 20% through effective communication and problem-solving.
• Contributed to a 10% increase in repeat customers by consistently delivering high-quality support.

Customer Service Representative (2022 – 2022)

• Managed 50+ customer inquiries daily through phone, email, and live chat while maintaining professionalism and responsiveness.
• Resolved customer complaints and concerns promptly, achieving a 95% customer satisfaction rate.
• Provided accurate information about products and services, improving customer understanding and trust.
• Documented customer interactions and updated records using CRM systems to ensure data accuracy.
• Improved task turnaround time by 30% through effective scheduling and organization.
• Reduced data entry errors by 15% by implementing standardized processes.

Higher National Diploma in Mass Communication (2024)