Joy Gbande

A disciplined, hardworking, and solutions-driven microbiology graduate with demonstrated skills and professional, experience in laboratory data analysis, business development, technical sales, customer relations, client management and administrative support. Eager to collaborate as part of a team to gain knowledge and provide value to an organization.

Client Service Representative - Sahad Hospital - Abuja

(2025-01)

• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
• Managed daily operations including scheduling and budge exhibiting excellent multitasking capabilities.
• Utilized strong analytical and problem-solving skills to address operational issues.
• Fostered positive relationships with clients through proactive communication tactics.
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

Administrative Officer - AIA Consultants Ltd - Abuja

(2024-01 - 2024-12)

• Developed and implemented efficient filing systems to organize documents for easy retrieval.
• Performed data entry tasks accurately with a high level of speed and accuracy.
• Scanned documents into electronic format for storage in databases or other applications.
• Coordinated assigned projects or program components, completing activities, and delivering scheduled services.
• Attended educational workshops and read secretarial publications to enhance technical knowledge.

Client Service Representative - Garki Hospital - Abuja

(2022-03 - 2023-12)

• Provided front-line customer service, addressing patient inquiries and concerns.
• Managed patient scheduling and registration processes.
• Coordinated between departments to ensure smooth patient flow.
• Maintained positive client relationships through proactive communication.
• Greet and assist patients and visitors, ensuring a welcoming and professional environment

Laboratory Intern - Fereprod Hospital - Abuja

(2021-04 - 2021-12)

• Acquired knowledge about a wide range of biological concepts relevant to the field of study being investigated
• Perform quality control checks of reagents, equipment, and samples to ensure accuracy of results.
• Developed expertise in laboratory techniques such as POR, ELISA, and cell culture.
• Manipulated raw date to enhance interpretation
• Interpreted results to compare to established specifications and control limits.

Masters in Business Administration - MBA - Ahmadu Bello University, Zaria

Bachelor of Science - Microbiology - Landmark University, Omu-Aran (2017 - 2021)

Secondary School Certificate - Faith Academy Goshen (2012 - 2017)

First School Leaving Certificate - Kingdom heritage Model School, Markurdi (2005-09 - 2011-07)