Joyce Godfrey

Customer Service Representative with experience in customer interaction, customer relationship management, outbound prospecting, cold calling, lead qualification, and converting prospects into sales opportunities. Skilled at building rapport, identifying customer needs, handling objections, resolving issues, and collaborating with cross – functional teams to improve customer satisfaction, drive productivity, and support revenue growth. A proactive communicator committed to delivering exceptional customer experiences, exceeding performance targets, and contributing to organizational success.

Outbound Qualifier/Cold Caller at Call Experts (2026-01 – 2026-06)

• Lead qualification through cold calls
• Converted leads to prospective clients for final expense insurance sales through customer interaction events.

Customer Service Representative/Corporate Consultant at Oak & Acorns Corporate Services (2025-05 – 2026-01)

• Actively listened to and resolve customer inquiries via phone, email, and live chat, consistently maintaining a 95% first call resolution rate.
• Managed and updated company’s customer databases with 100% accuracy, ensuring all interactions and service adjustments were documented in compliance with company protocols.
• Identified cross-selling and upselling opportunities during routine support and customer interaction events.
• Converted leads to prospective sales through warm calls, and cold calls.

Front Desk Executive/ Customer Service Agent at Smart Pickup& Deliveries (2021-10 – 2024-02)

• Managed high warm call volumes, addressed inquiries and directed calls to appropriate departments and partners.
• Responded to social media messages, telephone and in-person inquiries regarding order placements, product details, pickup and delivery locations, and customers’ concerns.
• Provided reports on customer satisfaction, subsequent questions and complaints to appropriate departments.
• Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines whilst ensuring cash collection on point of sale.

Temporary Administrative Assistant at Law Partners (LP) (2020-02 – 2020-04)

• Resource collection, allocation, and compiling.

Customer Support Agent at Limadoh Ventures Nigeria Limited (2019-04 – 2019-10)

• Customer support.
• Customer follow up.
• Customer satisfaction monitoring.

B.Agric in Soil Science – University of Uyo, Uyo, Akwa Ibom State (2023)