Olajide Olamide

Customer-focused professional with over 3 years of experience in customer service and relationship management across the retail and hospitality industries. Proven expertise in resolving customer complaints, handling inquiries, and delivering exceptional service that fosters long-term customer relationships. Strong communication, active listening, and problem-solving skills, with proficiency in Google Workspace, Zoom and CRM systems.

Eager to leverage these skills in a remote Cold Caller or Appointment Setter role with an international company while contributing to business growth and customer satisfaction.

Customer Representative at Essenza Beauty Store (2023-09 – Present)

• Delivered exceptional customer service by responding to customer inquiries and providing product recommendations.
• Resolved customer complaints promptly, ensuring high levels of customer satisfaction and retention.
• Built and maintained strong customer relationships through effective communication and active listening.
• Processed customer transactions accurately while maintaining attention to detail.

Customer Service Representative at Golden Nectar Guest House (2021-01 – 2023-08)

• Assisted guests with reservations, check-ins, and general inquiries in a professional manner.
• Handled customer complaints and provided timely solutions to enhance the guest experience.
• Managed incoming phone calls and directed inquiries to the appropriate departments.
• Maintained accurate guest records and reservation detail

Bachelor of Arts (B.A.) in Philosophy – University of Lagos (2015-02 – 2020-10)