Oluchi Precious

I am a confident and personable Cold Caller and Appointment Setter with hands-on experience making outbound calls, following up with contacts, scheduling appointments, confirming attendance and re-engaging inactive members. I have garnered over 1 year experience in building rapport quickly, identifying needs, handling conversations professionally and maintaining accurate records of calls and follow-ups. I am strong communicator with a customer-focused approach, good listening skills and the ability to work independently, follow scripts and processes, manage follow-up lists and consistently complete outreach activities in a remote environment.

Member Engagement & Outreach Assistant at DAYSTAR CHRISTIAN CENTER (2024-01 – 2025-12)

• Made regular outbound calls to new members to welcome them, establish contact and understand their needs.
• Scheduled appointments for members to meet with the minister and followed up to confirm appointment details.
• Conducted monthly member check-in calls to maintain engagement and identify members requiring further follow-up.
• Proactively contacted members who had not attended services recently and encouraged them to reconnect.
• Called members to provide information about upcoming events, programs and outreaches.
• Confirmed member attendance for events and followed up with those who had not responded.
• Maintained accurate records of member contacts, conversations, appointments, attendance confirmations and follow-up activities.
• Built rapport with members through friendly, professional and empathetic telephone communication.
• Managed recurring outreach and follow-up activities while keeping track of multiple contacts and outstanding responses.
• Worked with the administrative and ministry teams to communicate member information and coordinate follow-up.

Customer Service & Sales Assistant at PERRY TWINKLES JEWELRY STORE (2025-01 – 2026-12)

• Responded to customer inquiries through phone, social media and other communication channels, maintaining a 24-hour response standard.
• Contacted and followed up with customers regarding product inquiries, orders and outstanding requests.
• Asked questions to understand customer needs and provided relevant product information.
• Followed up with interested customers and supported them through the purchasing process.
• Built positive customer relationships through clear, friendly and responsive communication.
• Coordinated customer orders and deliveries and provided timely updates.
• Maintained accurate customer, order and inventory records to support effective follow-up.
• Managed multiple customer conversations and requests while maintaining professionalism and attention to detail.

B.Sc. in Public Administration – National Open University of Nigeria