Joyful Baah

A detail-oriented and results-driven communications professional with progressive experience spanning Corporate Communications, Executive Support, and Human Resources. With a strong academic background communications (BSc, MSc) and hands-on exposure across Public Relations, administration, and HR operations, I have successfully transitioned into an HR Generalist role with a growing specialization in Talent Acquisition/Management and HR Business Partnering. I am passionate about people and organizational culture, and I thrive in roles that require strategic partnership, stakeholder engagement, and the delivery of positive employee experiences.

Known for my professionalism, discretion, and high-performance mindset, I bring a people-first approach while aligning talent and communication strategies with business objectives to support sustainable organizational growth.

Human Resource Business Partner at Genesis Group Limited (2026-01 – Present)

• Partner with operations managers to align HR strategies with business objectives and workforce requirements within the industrial catering division.
• Coordinate the recruitment, selection, and onboarding of employees to ensure timely deployment of competent manpower across catering locations.
• Manage employee relations issues, grievances, disciplinary matters, and investigations in line with company policies and labor regulations.
• Support the implementation and monitoring of performance management processes, including KPI tracking, appraisals, and improvement plans.
• Identify training needs and coordinate learning and development programs to enhance employee skills, compliance, and operational efficiency.
• Conduct regular site visits to monitor HR compliance, workforce conditions, staffing adequacy, and employee engagement levels.

Operations Manager – HR Talent Acquisition at Genesis Group Limited (2024-12 – 2026-01)

• Developed and executed talent acquisition strategies aligned with organizational goals and workforce plans
• Led end-to-end recruitment activities across multiple roles and business units
• Partnered with senior leadership and business division managers to handle manpower needs and define hiring priorities
• Managed and supervised recruitment teams to ensure timely and quality hires
• Established recruitment procedures, and standardized hiring frameworks
• Designed and implemented effective sourcing strategies, including direct sourcing, referrals, and agency engagement
• Oversaw candidate screening, interviews, assessments, and final selection decisions
• Managed offer approvals, negotiations, and employment documentation
• Ensured a positive candidate experience and strong employer brand representation
• Managed relationships with recruitment agencies.
• Prepared recruitment reports and insights for management review
• Drove continuous improvement initiatives to enhance recruitment efficiency and effectiveness

Human Resource Admin (Generalist) at Genesis Group Limited (2023-12 – 2024-12)

• Managed end-to-end employee life-cycle processes including recruitment, onboarding, engagement, and exit management
• Coordinated recruitment activities such as job postings, candidate screening, interviews, and offer management
• Administered employee onboarding and orientation programs to ensure smooth integration into the organization
• Maintained accurate employee records and HR databases in compliance with organizational standards
• Implemented and monitored HR policies, procedures, and company guidelines
• Provided day-to-day HR advisory support to employees and line managers on HR policies and employee relations matters
• Handled employee relations issues, including grievances, disciplinary actions, and conflict resolution
• Coordinated training and development initiatives to support employee skill enhancement and career growth
• Supported staff welfare, engagement initiatives, and workplace culture improvement programs

Executive Assistant to the Executive Director, Operations at Genesis Group Limited (2023-01 – 2023-12)

• Provided high-level executive and administrative support to the Executive Director.
• Managed correspondence, scheduling, meetings, and confidential documentation.
• Coordinated internal and external communications on behalf of the office.
• Supported strategic initiatives through effective organization and follow-up.

Manager at CORRECTOR02 (2022-07 – 2022-12)

• Generate sales leads and stand in for the director at official meetings.
• Managed internal budgets and disbursed funds, including monthly salary payments.
• Take charge and manage the day-to-activities in the office.
• Generate and apportion tasks to all the members of staff.
• Ensured timely staff attendance and closely supervised task execution.
• Organize daily and monthly report of activities that takes place in the office and submit to the director.

Public Relations Officer at CORRECTOR02 (2020-09 – 2022-06)

• Planning publicity, advertising and marketing campaigns strategies
• Writing and producing presentations, press release and manage PR issues
• Seek opportunities for partnerships and sponsorships.
• Attending and speaking publicly at presentations and media rounds for publicity
• Track media coverage and follow industry trends
• Draft letters and proposals for the company
• Managing and creating contents for all company's social media accounts
• Developing scripts for audio and visual advertisement
• Drafting and delivering voice over for audio and visual adverts

Administrative Assistant at BQUB ENGINEERING SERVICES (2019-06 – 2020-05)

• Managed official documentation and maintained accurate administrative records.
• Handled statutory and regulatory renewals and compliance documentation.
• Assisted with internal budgeting, expenditure tracking, and financial records.
• Coordinated and documented minutes of monthly staff meetings.

Sales Representative at SING-FU-SUNG LIMITED (2018-08 – 2018-12)

• Promoted product awareness within assigned sales territory.
• Built and maintained strong client relationships.
• Developed and implemented marketing strategies to drive sales.
• Managed product supply to clients and followed up on feedback.
• Prepared and submitted monthly sales and performance reports.

Assistant Lecturer – Delta State Polytechnic, Ozoro at NATIONAL YOUTH SERVICE CORPS (NYSC) (2017-05 – 2018-04)

• Prepared teaching notes and delivered lectures.
• Set and graded tests, assignments, and examinations.
• Provided academic mentoring and guidance to students.

Production Manager at VOX MADONNA MAGAZINE – Madonna University, Okija (2015-10 – 2016-04)

• Coordinated editorial board activities to ensure timely content delivery.
• Reviewed, collated, and ensured consistency of articles with house style.
• Oversaw manuscript packaging and liaison with publishers to meet deadlines.

Intern at MADONNA UNIVERSITY RADIO (93.3 FM) (2013-01 – 2014-04)

• Researched and gathered content for radio programs.
• Scheduled and coordinated guest appearances.
• Anchored live radio programs on a weekly basis.

MSc in Communication Studies – University of Port Harcourt (2024)

BSc in Mass Communication – Madonna University, Nigeria (2016)

SSCE – Faith Baptist College (2009)