Loveth Adu

Dedicated Customer Support Specialist with over four years of experience delivering exceptional customer service, resolving customer inquiries, and providing administrative support in fast-paced environments. Skilled in handling customer inquiries, maintaining accurate records, coordinating schedules, preparing reports, and resolving issues professionally. Recognized for strong communication, organizational abilities, attention to detail, and a commitment to delivering excellent service while supporting business objectives.

Customer Service Executive - Msendo Ride

(2024-01 - 2026-01)

• Delivered prompt and professional support to customers through phone, email, and other communication channels, ensuring a positive customer experience.
• Resolved customer inquiries, complaints, and service-related issues efficiently while maintaining high levels of customer satisfaction.
• Coordinated with drivers and internal departments to ensure timely resolution of customer concerns and smooth service delivery.
• Assisted in implementing customer retention initiatives that improved customer engagement and loyalty.
• Resolved an average of 30+ customer inquiries daily while maintaining high customer satisfaction.
• Maintained accurate customer records and documentation to support efficient service delivery and issue resolution.

Customer Relationship Manager/Telemarketer - Lisa Suite Apartment

(2023-01 - 2024-01)

• Conducted outbound calls to prospective clients to generate leads and promote apartment services to potential tenants.
• Built and maintained positive relationships with prospective and existing clients through professional communication and follow-up.
• Followed up on client leads, increasing engagement and supporting occupancy goals through consistent customer communication.
• Supported customer retention initiatives that contributed to increased repeat usage.

Administrative Support Officer - Ruhe Global Resources

(2022-01 - 2023-01)

• Provided administrative support by managing documents, maintaining organized records, and ensuring efficient office operations.
• Scheduled appointments, coordinated meetings, and managed calendars to support daily business activities.
• Prepared correspondence, reports, and other office documents while ensuring accuracy and confidentiality.
• Maintained accurate administrative records and documentation.

BSc - Business Management - University of Mkar (2016-01 - 2020-01)